Maintenance Technician

Tampa, FL  W Dr Martin Luther King, Suite 100, Tampa, FL , USA

At Highwoods
, our focus is on providing exceptional experiences for everyone involved – our customers, employees, stakeholders, and our local communities. We believe in enhancing the customer experience within our buildings by integrating hospitality and top‑notch amenities, creating a truly unmatched work environment.

A Day in the Life
As a Highwoods Maintenance Technician
, you will be part of a team that strives to provide best‑in‑class service to customers in our full‑service commercial office buildings in the Tampa market. We’re seeking someone passionate about providing exceptional service and fostering a sense of community for our diverse customer base within the portfolio.

The Maintenance Technician will independently perform a wide variety of general maintenance repairs relating to an assigned portfolio of commercial properties and complete appropriate documentation in a timely manner. Responsibilities also include an emphasis on the operations, maintenance, repairs, and updates of the building HVAC system. Leverage customer‑relations opportunities to promote open communication and trust between Highwoods and our customers; represent Highwoods in a professional manner to our customers, vendors, and visitors;

participate in and follow the guidelines of the safety program.

• Work closely with the Maintenance Manager who coordinates many procedures for the Property Managers and the Director of Asset Management.
• Become proficient with the online service request system, including handheld application.
• Responsible for the overall maintenance of building and building equipment.
• Perform routine building inspections on both building common areas, customer space, and exterior.
• Install and repair new and existing plumbing fixtures and accessories; perform minor leak repairs to roof, window, and fountains.
• Install and repair various types of electrical fixtures including lamp and ballast replacement, switches, receptacles, breakers, etc.
• Log chillers and, in conjunction with the HVAC Technician, perform minor repair of heating, ventilation, and air conditioning equipment, including filter changes and belt replacements.
• Monitor water chemical‑treatment programs for cooling towers and fountains and log readings.
• Investigate and monitor repeat customer‑related calls and report them to the Property Manager.
• Assist contractors with life safety alarm systems and water‑based or dry‑fire protection systems shut‑downs and testing.
• Be responsible for accurate and timely record keeping and reporting.
• Assist in hurricane preparedness and response.
• Foster a positive and productive working relationship with each customer in the building to ensure the best customer‑service experience and overall customer satisfaction.

• Documented training/certification/license in one or more of the following fields:
  • Electrical
  • Plumbing
  • Mechanical
  • Life Safety
  • Customer Service Skills
  • Basic computer skills (Excel, Word, Outlook)
• Be available for emergency calls at night, weekends, and holidays on an alternating schedule (on‑call).
• Fundamental knowledge of state and local building codes.
• Strong problem‑solving skills.
• Excellent verbal and written communication skills.

• High School diploma or equivalent required.
• Three or more years of commercial real‑estate maintenance experience.
• Systems Maintenance Administrator or Systems Maintenance Technician designation through BOMA preferred.

While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts, and vibration. The employee is occasionally exposed to a variety of extreme outdoor conditions (cold / hot weather, wind, precipitation). The noise level in the work environment and job sites can be loud. Must be comfortable working on the roofs of office buildings and climbing ladders.

The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear; this…