More jobs:
Account Representative
Job in
Tampa, Hillsborough County, Florida, 33646, USA
Listed on 2026-02-03
Listing for:
WENCOR
Full Time
position Listed on 2026-02-03
Job specializations:
-
Sales
Customer Success Mgr./ CSM, Account Manager, Sales Development Rep/SDR -
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Account Manager
Job Description & How to Apply Below
Position Summary
CUSTOMER SERVICE ACCOUNT REPRESENTATIVE:
The Account Representative is responsible for interacting with customers to provide information in response to inquiries and orders about products and services, and to handle and resolve complaints.
- Confer with customers via email or telephone to provide information about products and services, take or enter orders.
- Support sales team by working with Regional Sales Manager and Mfg. Representatives.
- Respond to customer requests for quote, providing price and delivery.
- Enter customer orders into ERP system, and where necessary, coordinate with customers and other Team members on delivery and order exceptions.
- Compare lists of parts requested by customers with offer to quote.
- Compare actual sales to sales potential to find missed opportunities.
- Review open order report and follow up with customers for order status.
- Perform analysis and tasks in support of other members of the Engineering and Sales Teams.
- Obtain details of customer complaints or issues and assist with process of resolution.
- Refer unresolved customer grievances to designated departments for further information.
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