Sales Support Associate

Overview

For over 75 years, Baumer has been a global leader in manufacturing and providing innovative solutions for the foam industry. Specializing in customized and intelligent concepts. Baumer offers everything from individual foam cutting machines to fully integrated systems. With over 40 years of experience in North America, Baumer of America, Inc. has built a reputation for delivering tailored solutions across foam cutting, converting, and transporting for materials like flexible foam, rigid foam, and elastomers.

The company also engineers specialized machinery for handling challenging materials, ensuring innovative solutions for diverse industrial applications.

This is a full-time on-site role for a Sales Support Associate at our Tampa, FL location. The Sales Support Associate will provide exceptional customer service, handle customer inquiries, and ensure customer satisfaction. The role involves maintaining and building strong customer relationships, assisting in the sales process, preparing documentation, and coordinating with internal teams to meet customer requirements and deadlines. Additionally, the individual will support sales representatives and help optimize processes for improved efficiency.

• Salary Range: $20.00 - $22.00/hourly.
• Health, dental and vision coverage 82% company paid.
• Flexible spending account (FSA), pretax employee funded.
• 401 (k) Retirement Plan – 100% match up to 5%.
• Short- and long-term disability insurance 100% company paid.
• Vacation and Sick time earned on accrual basis (120 hours annual to start).
• Life insurance policy (up to $50,000) 100% company paid.
• Nine company paid holidays.

• Respond to incoming emails or forward them to the appropriate department.
• Look up part numbers, create tickets, provide quotes, process orders, and communicate confirmations to customers.
• Prepare accurate and complete purchase orders; maintain purchase records throughout the procurement process.
• Coordinate shipments, provide shipment status to customers and troubleshoot shipment delays.
• Monitor outstanding quotes and follow up with Customers.
• Follow established quoting and order processes for spare part requests from Field Service Technicians.
• Promote blanket orders to encourage customers to commit to an annual quantity of parts and process the corresponding purchase orders.
• Maintain regular communication with customers on order updates and service requests.
• Ensure that customers are satisfied with products or services.
• Resolve customer issues and escalate queries or concerns as needed.
• Consult with Service Director, Sales Support Manager, Service Sales Managers for discount approvals on spare parts.
• Collaborate with local and international cross-functional teams to process orders, resolve spare part and order-related issues, and support administrative activities.
• Manage and process customer returns, ensuring accuracy, proper handling, and timely resolution.
• Contribute ideas to improving department procedures and processes.
• Foster teamwork and communication to drive efficient workflows and successful outcomes.
• Maintain strong customer relationships by handling questions and concerns with speed and professionalism.
• Manage and maintain accurate customer and machine records within Business Central.
• Record and maintain comprehensive documentation of customer interactions, including inquiries, resolutions, quoting, shipping, complaints, updates, and comments.
• Develop proficiency in company software including but not limited to Microsoft Office, Business Central, and Docuware.
• Follow documentation protocols and processes for tracking productivity.
• Perform other duties as assigned

• Flexible and Adaptable
  : willing to adjust and respond to change, has a positive attitude, sees opportunity in challenges, is open minded and persistent, able to compromise.
• Collaborative
  : works effectively with team and across departments towards collective goals.
• Willingness to Learn
  : open to or seeks new skills and experiences to improve one’s ability; has a thirst for knowledge, develops cross-functional expertise

• Empathy
  : understands another person’s…