Supervisor, Retail, Retail Sales

Overview

Kate Spade New York is a global lifestyle brand that designs handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Title:

Supervisor

• Client & Service Expert:
  Expertise in the development of a clientele. Model and lead the team by developing a repeat business and maximize sales through proactive client outreach. Build and maintain new and existing client relationships and have a strong, productive client book. Maintain clientele and thank you note standards. Demonstrate strong use of selling skills.
• Leadership Presence:
  Achievement of personal sales goals. Educate team on sales plans, personal sales goals, store stats and drives team to achieve them. Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles. Foster a team environment by creating a fun, competitive, inviting atmosphere.
• Building Brand Equity:
  Understand and communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer. Ensure brand and operating standards are met to support brand consistency. Ensure store presentation standards are achieved and maintained.
• Operational Excellence:
  Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility. Accurately processes all POS transactions and inventory functions such as transfers, receiving, fedex shipments, repairs and damages to maintain the integrity of the inventory. Adherence to Kate Spade loss prevention policies and operational procedures.
• Qualifications Emphasis:
  Strong written and verbal communication skills; detail oriented; proactive ability to multi task and prioritize.
• Experience:
  
  Minimum 2-3 years’ experience in luxury goods or a comparable retail environment. College degree preferred.
• Physical Requirements:
  
  Available to work store schedule, including evenings and weekends; standing for extended periods; able to safely lift boxes up to 40 pounds; comfortable climbing ladders.

Our Competencies for All Employees

• Courage
  :
  Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable feedback; handles people problems quickly and directly; takes negative action when necessary.
• Creativity
  :
  Generates new and unique ideas; makes connections among notions; is viewed as original and value-added in brainstorming.
• Customer Focus
  :
  Dedicated to meeting customer expectations; uses customer information to improve products and services; builds trust and respect with customers.
• Dealing with Ambiguity
  :
  Adapts to change; makes decisions with incomplete information when needed; handles risk and uncertainty.
• Drive for Results
  :
  Exceeds goals; top performer; focused on bottom-line results.
• Interpersonal Savvy
  :
  Relates well to others; builds rapport; uses diplomacy; diffuses tense situations.
• Learning on the Fly
  :
  Learns quickly; open to change; analyzes successes and failures to improve; grasps new tasks rapidly.

Our Competencies for All People Managers

• Strategic Agility
  :
  Sees ahead clearly; anticipates future trends; articulates visions and plans; develops competitive strategies.
• Developing Direct Reports and Others
  :
  Provides challenging tasks; conducts development discussions; supports career goals and development plans.
• Building Effective Teams
  :
  Builds morale and spirit; fosters open dialogue; defines success for the whole team; creates belonging.

Kate Spade is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications related to the position and made without…