Retail Manager

Retail Manager 2 – Sodexo

Location: Tampa General Hospital, Tampa, FL

Overview: As one of the largest hospitals in Florida, Tampa General is licensed for 981 beds and consistently recognized for world‑class care, ranked as the #1 hospital in Tampa Bay by U.S. News & World Report for 2024‑25. The Retail Manager 2 will oversee one high‑volume retail outlet with an average of 4,000 customers daily and manage a team of approximately 50 hourly staff.

• Motivate, coach, mentor, and develop frontline (hourly‑paid) staff.
• Provide stellar customer service.
• Oversee cash‑handling processes and POS programming and maintenance.
• Ensure company food and physical safety programs and standards are followed.
• Conduct retail brand standard audits (in‑house and national brands).
• Maintain integrity of retail branded concept standards (national and in‑house brands).
• Manage the opening and closing operations as well as daily retail food service operations.
• Ensure all needed signage (including digital) is in place.
• Manage vendor relationships and compliance.
• Maintain all product merchandising, marketing, and ordering standards.

• Medical, dental, vision care, and wellness programs.
• 401(k) plan with matching contributions.
• Paid time off and company holidays.
• Career growth opportunities and tuition reimbursement.
• Fair and equitable compensation based on education, experience, and skills.

• Work history demonstrating strong leadership skills and ability to collaborate across all levels.
• Ability to manage multiple priorities, demonstrate professional communication, and exhibit passion for high‑level customer service.
• Flexibility to take on additional responsibilities as needed.
• Working knowledge of automated food inventory, ordering, production, and management systems as well as menu graphics programs.

Minimum Education Requirement:
High School Diploma, GED, or equivalent.
Seniority level:
Not Applicable.

Full‑time.

Sales and Business Development.

Facilities Services, Hospitals and Health Care, Hospitality.

We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.