Pet Groomer & Salon Trainer

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Job Description

Pet Smart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Pet Groomer and Salon Trainer

About Life At Pet Smart At Pet Smart, we’re more than just a company; we’re obsessed with pets and our people too
. Our values are rooted in unconditional love and staying united together
.

Benefits That Benefit You Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards and warm, fuzzy feelings! Some of our awesome offerings include:

• Paid weekly
• Full time hours
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Job Summary Pet Smart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy.

Essential Responsibilities Job responsibilities include, but are not limited to, the following:

People Leadership

• Facilitates the associate experience and supports associate development.
• Responsible for developing new and existing associates through bather and/or stylist certification process.
• Identifies candidates internally to attend academy training to become stylists.
• Delegate and validate completion of daily tasks for salon.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.

Salon And Overall Store Experience

• Responsible for pet parent experience and the outcomes of interactions conducted over the telephone, in person or online.
• Greets and supports pet parents, answers their questions and recommends wellness solutions based on the pets’ need.
• Engages with pet parents at checkout to drive connection and rebooking.
• Communicates and drives pet parent engagement around marketing promotions.
• Utilizes salon tools including the booking system and call logs to make reservations and conduct necessary appointment calls.
• Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures.
• Independently performs full menu of bath, brush and grooming services and standalone services.
• Promotes opportunities to grow salon sales to help achieve sales targets and productivity.
• Maintains operational standards including cleanliness, sanitation, and humane conditions for all pets in the grooming area.

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency with use of tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

SUPERVISORY RESPONSIBILITY

• No direct reports, however, are expected to guide and support the development of other associates.
• Provides feedback on associate performance to direct supervisor.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc.
• Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.
• While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair.

Pet Smart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.