Volunteer Engagement & Experience Coordinator

POSITION TITLE

Volunteer Engagement & Experience Coordinator

Resource Development

Director of Resource Development Operations & Volunteerism

Exempt/Full Time

The mission of Boys & Girls Clubs of Greater Tampa Bay is to prepare youth and young adults to be future‑ready by providing life‑changing programs, real‑life experiences, and clear pathways to succeed in the classroom, the workplace and life.

The Volunteer Engagement & Experience Coordinator is the primary owner of the individual volunteer journey at Boys & Girls Clubs of Greater Tampa Bay. This role serves as the lead point of contact for individual volunteers, overseeing recruitment, onboarding, placement, engagement and retention across more than 40 Club locations.

This position blends relationship‑building, project management, and hands‑on operational execution. The ideal candidate is energized by championing opportunities to get involved, building strong internal and external partnerships, and managing multiple workflows simultaneously. Success in this role means delivering a seamless, welcoming and well‑organized volunteer experience that meets both volunteer expectations and Club needs.

The Coordinator works cross‑functionally with Resource Development, Operations, Human Resources, and Club staff to ensure volunteers are well‑prepared, appropriately placed, and set up for success—while maintaining compliance, accurate data, and consistent communication. This role also serves as the primary owner of volunteer data management, documentation and reporting systems.

• Serve as the lead point of contact for individual volunteers from initial inquiry through placement and ongoing engagement.
• Actively promote volunteer opportunities by clearly communicating the value, impact and expectations of service.
• Build and maintain strong relationships with volunteers to drive engagement, retention and repeat service.
• Develop and manage consistent volunteer communications, including onboarding materials, confirmations, follow‑ups and ongoing touchpoints.
• Serve as a brand ambassador for BGCGTB, ensuring a positive, professional and mission‑driven volunteer experience.

• Design, manage and continuously improve a clear and scalable volunteer workflow, including recruitment timelines, onboarding steps, training, placement and tracking.
• Coordinate volunteer placement across 40+ Club locations, balancing volunteer interests, availability and operational needs.
• Maintain an organizational calendar of volunteer opportunities, orientations and engagement activities.
• Collect and evaluate volunteer feedback to inform program improvements and enhance volunteer experience.
• Develop tools and resources to support Club staff in effectively managing volunteers on‑site.

• Enter, track, review and maintain accurate volunteer records, hours, placements, and documentation within the volunteer and donor management systems.
• Process, monitor and approve volunteer applications, forms and required documentation in a timely manner.
• Track onboarding progress to ensure all required steps (applications, background checks, training, approvals) are completed and documented.
• Ensure data integrity, consistency and compliance across volunteer records, reports and internal systems.
• Run regular reports on volunteer activity, hours, engagement trends and participation to support internal analysis, grants and leadership reporting.
• Serve as the primary owner of volunteer data systems, identifying opportunities for improved tracking, efficiency and reporting.

• Coordinate and facilitate volunteer orientations and training to ensure readiness and policy compliance.
• Partner with Human Resources on background checks, screenings and required documentation.
• Maintain accurate, complete and up‑to‑date volunteer records in alignment with organizational policies and risk management standards.
• Support organization‑wide training initiatives…