Community Donations Coordinator

Non Profit Professional and Teaching Artist

Job Type
Full-time

• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

• Salary: $18.00 - $19.00
• Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.
• Preventative care is 100% covered (free) on all plans.
• PTO is offered to full-time and part-time employees.
• 11 days of PTO and 10 paid holidays annually.
• Option to participate in the 401K plan with employer match.
• $15,000 in employee Life Insurance paid for by Metropolitan Ministries.
• Employee Assistance Program
• Option to participate in supplemental group insurance plans at affordable rates.
• Tuition reimbursement program
• Training and career development.
• Discounted membership at the YMCA.

The Community Donations Coordinator the pipeline of donors to Metropolitan Ministries. Primary responsibilities include providing stellar customer service to new and existing drives and in-kind donors from corporations, schools, faith partners, civic organizations, and other groups and individuals, including supporting best practices for cultivation, solicitation, and stewardship for the purpose of providing in-kind commodities needed for individuals and families receiving services through programs at Metropolitan Ministries.

Responsibilities also include day-to-day management of the collection drive program with donors and internal teams, customer support services for furniture and household donation scheduling/pickup, and participation in collection drive events under the direction of the Associate Director of Community Donations. The Community Donations Coordinator may manage, motivate, and work alongside Volunteer Leaders and Volunteers/Interns in community donations responsibilities in support of scheduling collection drives as well as customer service, logistics, and administrative support and processes for drives and in-kind community events.

• DONOR CUSTOMER SERVICE SUPPORTING DRIVES & IN-KIND STRATEGIES:
  Support portfolio of drives donors to provide quality customer care throughout the drive experience. Customer service provided includes drive inquiries, sign-ups, confirmations, wrap-up support, and stewardship to ensure successful collection drives. Provide customer service for furniture and household donation scheduling/pickup.
• DRIVES PROCESS, TEAM COLLABORATION, AND RESOURCE STEWARDSHIP:
  Coordinate donor drive efforts externally and internally, including collaboration with Logistics team and updating dispatch calendar for barrel/container placement and pickup to ensure effectiveness and drive success, as well as communicate with donors and affected teams.
• DRIVE EVENTS, HOLIDAY SEASON TEAM ENGAGEMENT, AND DONOR ENGAGEMENT:
  Support partner, community, and major media drive events through participation and donor engagement and leading volunteers, as well as providing hands-on support for program events.
• CULTURE AND ETHICS:
  Demonstrates a passion for the mission, vision, and guiding values of Metropolitan Ministries. Work in a cooperative manner with staff, volunteers, and collaborative partners to achieve community engagement and organizational goals.
• INDUSTRY KNOWLEDGE:
  Continually expand personal nonprofit fundraising knowledge by staying abreast of national, state, and local trends and laws for fundraising in general and related to in-kind gifts, drive support, general gift support, fundraising and nonprofit development and support.

Education and Experience:

Friendly, customer service, telephone, or outbound sales experience preferred. Minimum High School Diploma, formal Customer Service training,…