Change Management Lead

Overview

Ashley Furniture is a leading global furniture manufacturer and retailer committed to delivering quality home furnishings and exceptional value to customers. The company is investing in enterprise transformation initiatives to shape how it operates and serves customers.

Location: Tampa, FL, (ON-SITE)

Employment Type: Full-Time

The Change Management Lead is a senior leadership role within Ashley's Transformation Management Office (TMO), responsible for designing and driving the enterprise change approach across Ashley's transformation portfolio. Reporting directly to the Senior Vice President, Transformation, this role serves as the primary architect and steward of how change is planned, executed, and sustained across the organization. Success is defined by measurable adoption, leadership alignment, and sustained changes in how the organization operates.

The Change Management Lead brings deep expertise in organizational change, behavioral dynamics, training, and adoption, applying proven frameworks to support leaders and teams through complex change. This role is designed for an experienced change leader who operates across multiple initiatives, shaping approach and standards, and engaging directly with senior leadership to guide the people side of transformation. The Change Management Lead leads initiatives with honesty, integrity, passion, and accountability.

• Drive executive decision-making on change-related tradeoffs by framing options, implications, and risks, ensuring timely alignment and commitment across senior leaders
• Design and own the enterprise change management approach for Ashley's transformation portfolio of large-scale "big-bet" projects
• Establish standards, frameworks, and expectations for how change is assessed, planned, and delivered; define what "good change" looks like at Ashley
• Serve as a thought partner to the SVP, Transformation on change strategy, sequencing, and readiness considerations

• Partner with Senior Project Managers and initiative owners to integrate change management into initiative planning and execution
• Define and guide development of change plans, including stakeholder engagement, training, and reinforcement strategies
• Ensure change considerations are embedded early, not treated as a late-stage activity

• Coach executive sponsors and senior leaders on their role in leading change
• Act as a trusted advisor on organizational psychology, change fatigue, and risk

• Define training and enablement approaches in partnership with initiative teams, HR, and functional leaders
• Establish mechanisms to measure adoption, effectiveness, and sustainability of change
• Design reinforcement strategies to ensure changes are embedded into ways of working post-implementation

• Own enterprise-level visibility into change saturation, fatigue, and adoption risk, and proactively recommend sequencing, pacing, or scope adjustments to protect overall transformation success
• Provide a cross-initiative view of change risk, readiness, and adoption across the transformation portfolio
• Identify patterns, systemic risks, or change bottlenecks and escalate proactively

• Contribute to the development of Ashley's internal change capability over time
• Continuously refine change approaches based on lessons learned and evolving organizational needs

• Integrity & Transparency – Forthright, honest communication and ethical decision-making
• Execution Discipline – Relentless follow-through and attention to detail
• Hands-On Ownership – Willingness to "get dirty," inspect work, and solve real problems
• Leadership at Every Level – Ability to lead initiatives and influence outcomes regardless of title
• Customer & Business Mindset – Focus on delivering what is promised and driving measurable impact
• Boundaryless Collaboration – Works for the greater good of the enterprise, not functional silos
• Continuous Improvement – Learns the…