Senior Manager, Social Engagement — Product Communications

* Stand up and govern response guidelines and escalation paths; partner with moderation vendors to manage open commenting and issue/AE- response.
* Set SLA-based listening, triage, and response standards; oversee sentiment tracking and topic tagging to inform content and stakeholder updates.
* Ensure review/approval compliance (Medical/Legal/Regulatory); monitor content expiration/renewal cycles and archive requirements.
* Bachelor’s degree required  with 6+ years in social media/community management, product communications, or corporate social; healthcare experience preferred.
* Proven track record building brand communities and editorial operations at scale (global/regional), as well as organizational skills and attention to detail.
* Fluency with enterprise social tools (e.g., Sprinklr), listening/monitoring, and analytics; strong stakeholder and agency management.
* Deep familiarity with medical/legal/regulatory review processes and content life-cycle management (approvals, expirations).
* Excellent written, oral, communication skills and interpersonal skills.
* Ability to develop, implement and measure success of platforms.
* Ability to work effectively across functions and levels across highly matrixed organization and manage multiple projects against tight deadlines.
* Ability to work closely with Pfizer leaders, demonstrating poise and executive presence.
* Self-starter, able to work independently as well as with teams.
* Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
* Financial Accountability: 5-8 million in budget oversight of agency resource
* Supervision:
This role could grow to be a people manager over time; would be an individual contributor.
* ** Last Day to Apply:
** January 26, 2026
* ** Work Location Assignment:
** Hybrid, 2-3 days onsite/week, Commercial Pfizer site required
** EEO & Employment Eligibility
** Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  

Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

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Pfizer careers are like no other. In our culture of individual ownership, we believe in our ability to improve future healthcare, and potential to transform millions of lives. We’re looking for new talent to join our global community, to unearth new innovative therapies that make the world a healthier place.
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