Service Operations Supervisor

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
** How You Will Contribute:
**** Supervisor’s Duties
*** Ensure that new Service Operations teammates have proper orientation and onboarding.
* Manage teammate performance and development by providing constructive and regular performance reviews.
* Handle performance management of teammates in accordance with company policy.
* Monitor productivity volume, service standards and accuracy for their teammates and the business that they support.
* Implement process improvements and innovation to continually improve the activities the Operations team supports.
* Ensure proper documentation of processes and procedures for all internal functions and services delivered.
** Skills & Experience to Be Successful:**##
*
* Required:

*** An accessible and responsive approach with teammates.
* High School diploma or equivalent. Associates degree or higher preferred.
* At least 3 plus years of service industry experience.
* Experience leading or managing others.
* Exhibits high emotional intelligence through active listening, empathy, and adaptability in dynamic team environments. Aptitude to learn multiple computer systems.
* Aptitude to learn a large volume of insurance underwriting concepts.
* Proficiency with Microsoft Office Package (Excel, Word, Outlook).
* Ability to work independently or in a team environment to achieve common goals.
* Knowledge of data processing capabilities and procedures.##
** Preferred

Skills and Abilities:

*** Associates degree or higher preferred.
* Typing 50+ wpm preferred.
* General knowledge of standard insurance concepts, underwriting practices, and procedures.
* Experience using the Salesforce platform.
* Actively work towards obtaining relevant certifications and licenses (such as FL 2-20 license or the equivalent non-Florida resident state equivalent Property & Casualty license).
** Teammate Benefits & Total Well-Being
** We go beyond standard benefits, focusing on the total well-being of our teammates, including:
* * Health Benefits*:
Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
* * Financial Benefits*: ESPP; 401k;
Student Loan Assistance;
Tuition Reimbursement
* * Mental Health & Wellness*:
Free Mental Health & Enhanced Advocacy Services
* * Beyond Benefits*:
Paid Time Off, Holidays, Preferred Partner Discounts and more.
* Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
*** The Power To Be Yourself
** As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
** Orchid Insurance**, an Arrowhead Intermediaries company, is seeking a
** Service Operations Supervisor
** to join our growing team in Tampa, FL.The Service Operations Supervisor must provide professional support and leadership to the Service Operations Team.  They are responsible for ensuring that their teammates are consistently achieving prescribed service, production, and quality goals. The Service Operations Supervisor must drive the objectives set by the Operations Department and Orchid.  They must constantly review workflows and system capabilities toward developing innovative solutions and efficient processes.  

The Service Operations Supervisor is responsible for teammate development and ensuring their teammates are properly trained. They will participate in creating and maintaining department training and new hire training. The Service Operations Supervisor will positively represent Orchid with prospective and current customers, all Orchid teammates, and the communities we serve. They must display a high level of emotional intelligence and can appropriately escalate issues and collaborate as needed.
* Resolve customer issues and inquiries promptly.
* Motivate, resolve conflict, coach, and develop teammates.
*…