Senior Vice President of Operations, SVP

Job Title:

Senior Vice President of Operations (SVP)

Los Angeles, California, USA

(Flexible work schedule: On-site/Remote/Hybrid)

New York Life Insurance Company URL is a leading global cryptocurrency and digital asset trading platform, committed to providing diversified, convenient, and secure digital asset financial services to individual and institutional investors.

Since its inception, the company has been driven by technological innovation, compliance, and customer trust, promoting the integration of blockchain technology and digital asset management to build an efficient, secure, and sustainable digital financial ecosystem.

We plan to officially establish a branch office in Los Angeles next March and are currently recruiting senior operational executives with strategic vision and outstanding execution capabilities to support the branch office’s business expansion and global operations.

The Los Angeles branch will focus on blockchain technology innovation and digital asset management. Through technological innovation, ecosystem collaboration, and efficient operations, it will drive the development of crypto asset security, decentralized finance (DeFi), and the Web3 ecosystem, becoming a crucial hub for the company’s global strategic execution.

The company adheres to the management philosophy of “customer-centricity, innovation-driven, collaborative sharing, and transparent responsibility,” and is committed to building an open, inclusive, and efficient organizational culture, providing employees with long-term development opportunities, and achieving mutual success for both the company and its employees.

The Senior Vice President of Operations will be responsible for the construction and management of the company’s core operating system, including process optimization, cross-departmental collaboration, performance improvement, and risk management.

As a core member of the senior management team, the SVP will ensure the efficient implementation of strategic goals, drive organizational capability building and continuous business growth, and provide strong support for the company’s global expansion and operational excellence.

This position reports directly to the Chief Operating Officer (COO) and plays a key role in global business execution and strategic advancement.

• Translate company strategy and departmental goals into actionable annual and quarterly operational plans and key performance indicators (KPIs).
• Coordinate cross-departmental resources to ensure the efficient implementation of strategic plans.
• Support the COO in providing operational execution support for global expansion, business development, and new market strategies.

• Establish and improve standardized operational processes, performance evaluation, and management systems.
• Improve cross-departmental collaboration efficiency, optimizing resource utilization and cost structure.
• Promote business process automation and technology application to ensure operational consistency and scalability.

• Ensure operational activities comply with relevant regulatory, legal, and security requirements.
• Collaborate with legal, compliance, and risk control teams to build an auditable and transparent management system.
• Strengthen internal controls to protect company data security and brand reputation.

• Lead the operations management team and drive the development of a high-performance culture.
• Identify and cultivate key talent to enhance organizational capabilities and execution.
• Promote cross-departmental and cross-regional collaboration to build a learning and agile organization.

• Work closely with product and customer success teams to optimize user experience and service processes.
• Drive business growth and improve customer satisfaction using…