Window and Door Field Service Tech II

Job Description
PGT Innovations (Part of MITER Brands) is seeking a skilled and customer-focused Window and Door Service Technician II to join our team in Tampa, FL. In this role, you’ll represent PGT professionally while diagnosing and resolving product issues, supporting large-scale projects, and mentoring new technicians. If you’re experienced, safety-conscious, and passionate about delivering excellent service, we’d love to hear from you.

Schedule:

Monday through Friday, starting at 7:30
Compensation range is between $ - $ (depending on experience)

About MITER Brands MITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation’s largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the , we’re proud to serve our customers with integrity, innovation, and excellence.
Responsibilities
Serve as a product expert and key contact on large or complex service projects.
Communicate professionally with customers and coworkers, both on-site and via phone.
Diagnose product issues and implement effective repair solutions.
Schedule service appointments and order necessary parts.
Perform complex repairs independently and safely using hand and power tools.
Train and mentor lower-level Field Service Technicians.
Provide feedback to leadership on technician performance and product issues.
Determine warranty vs. installation issues and communicate with distributors as needed.
Maintain accurate documentation of service calls and submit reports promptly.
Ensure job sites are left clean and restored to original condition.
Maintain inventory and cleanliness of service vehicle and warehouse supplies.
Support Team Leader with inspections and coordination when needed.
Qualifications
High school diploma or GED
3–5 years of experience in window and door manufacturing or repair
Strong knowledge of PGT products and warranties
Clean driving record per PGT’s safe driving policy
Ability to work independently and in a team setting
Proficiency with Microsoft Outlook, Word, Excel, and Windows
Familiarity with iPads and mobile devices for documentation and scheduling
Excellent communication and conflict resolution skills
Strong judgment and decision-making abilities
Valid Class D driver’s license
Aerial Lift Qualification (or ability to obtain within 6 months)
Bilingual in English and Spanish (especially in areas with high Spanish-speaking populations)

What We Offer
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.
- Three comprehensive Medical plan options
Prescription

Dental

Vision

- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Paid time off (PTO) and paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Tuition Reimbursement
- Yearly Wellness Clinic
MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.