Cabin Service Agent

Cabin Service Agent

ISS Facility Services - North America is looking for a dedicated Cabin Service Agent. Join our team and contribute to clean and orderly environments across offices, commercial, industrial and institutional spaces.

Hourly Wage $15 per hour.

Benefits ISS offers full‑time employees medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status.

Work Hours Mon – Fri + Weekends, 8:00 pm – 6:30 pm.

Key Purpose Janitors keep assigned areas in clean and orderly condition. You will work successfully with fellow employees, clients, and all levels of the organization.

Success Criteria

• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Maintain a clean work area
• Follow all company procedures, policies, and rules
• Take direction and respond to supervision
• Communicate with the lead, supervisor, co‑workers, managers, and customers professionally
• Fill in during staff shortage
• Support shift lead in completing punch‑list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems and the environment
• Instilling trust

Key Areas of Collaboration and Influence

• A solid commitment to the guest experience
• Always remember safety first
• Build respectful relationships with all teammates and guests
• Willingness to take directions from the Cleaning Lead, Supervisor, or Manager
• Coordinate activities with other internal departments
• Participate in team meetings

Ideal Candidate Experience

• No previous cleaning experience is required
• Understand that safety is a top priority and comply with all safety rules, policies, and procedures
• Must be a team player and committed to working in a quality environment
• Demonstrates exceptional customer service skills

Key Accountabilities

• Vacuuming
• Edging
• Dusting
• Cleaning and stocking restrooms and breakrooms
• Window cleaning
• Emptying trash and transporting to the proper disposal area
• Sweeping and mopping floors
• May perform other duties as assigned

Physical Demands & Work Environment

• Stand 33%, Walk >66%, Sit
• Use of hands and fingers to touch, handle, grip, feel, grasp above shoulders
• Push/pull and grasp with hands and arms 33‑50%
• Climb or balance