Well Drilling Customer Service COOrdinator

Benefits

• Bonus based on performance
• Competitive salary
• Free uniforms
• Paid time off
• Training & development

• Client Communication:
  Serving as the main point of scheduling and communications for well drilling customers once contract is signed.
• Issue Resolution:
  Handling schedule changes and customer communications throughout the process.
• Coordination:
  Liaising with Drilling Manager, subcontractors, and field staff for changes and modifications.
• Scheduling & Follow-up:
  Arranging inspections, coordinating trades, and ensuring issues are fully resolved.
• Documentation:
  Recording all interactions, service activities, and project details in company systems.

• Strong Communication:
  Clear, empathetic, and professional interaction with all parties.
• Problem-Solving:
  Diagnosing issues and offering effective solutions.
• Organization:
  Managing multiple requests, timelines, and documents.
• Technical:
  Must be proficient in MS Office (i.e. Excell, Word, email)
• Construction Knowledge:
  Have construction experience to allow for an understanding of the environment.
• Patience & Empathy:
  Understanding client frustrations and building rapport.