Commercial Lines Account Manager

Franklin Street is currently seeking an Account Manager to join our Insurance Team in Tampa, FL.

3‑5+ years of proven experience demonstrating the ability to service, manage, retain, and grow an existing book of commercial insurance – preferably in the P&C specialty area. An active 2‑20 Insurance license is required. Proficient in AMS 360 and Microsoft Office is preferred.

The Account Manager will support the organization’s overall group of insurance agents by working with emerging agents and managing a book of business to enable the agents to reach a high level of production and provide exceptional customer service to our clients.

• Services, manages, retains, and grows an existing book of insurance business.
• Talks with underwriters.
• Solves issues and answers technical questions of an advanced nature.
• Handles all day‑to‑day service work associated with the client’s account, including all endorsement activity and routine coverage questions. Responds to inquiries from clients and communicates through the point‑of‑sale to gather signed documents, deliver signed documents to underwriters, and obtains any additional information to finalize bind requests from agents (ex: loss runs). Follows up with underwriters for quotes.
• Markets renewals to carriers on behalf of clients and assists in marketing of new business. Ensuring that policy renewals are performed in a timely manner and that client coverage is reviewed at least annually for proper coverages etc. is a core function of this job. Sends renewal letters and correspondence to clients throughout the year.
• Client Contact:
  Develops and maintains client relationships during the management and renewal process of assigned insurance accounts to ensure excellent customer service and account retention.
• Identifies and determines coverage of policies to be entered into the agency management software system (AMS 360). Keeps activity, deadlines, renewal dates, coverage information, endorsements, and correspondence updated in management system daily to ensure real time information. Updates databases and spreadsheets.
• Exercises discretion and independent judgment in significant matters related to the business and customer service – for example, has the authority to bind insurance coverage on behalf of clients on a regular basis.
• At the discretion of the agent, may accompany agent on client visits, presentations, and meetings.
• In some circumstances, depending on the size of the book of business, may supervise a Commercial Insurance Assistant.
• Prepares/delegates and arranges delivery of certificates of insurance, policies, endorsements, and invoices to clients.
• Records and reports loss notices to carrier.
• Maintains strong lines of communication with the Managing Directors.
• Performs desktop publishing on regular basis to assist in the creation of marketing materials and assists in the creation of PowerPoint presentations. Types and produces general correspondences, memos, charts, tables, graphs, business and financial reports, etc.
• Maintains strict confidentiality regarding company marketing and business matters.
• Performs other duties as assigned.

• 3 – 5 + years of proven experience demonstrating the ability to service, manage, retain, and grow an existing book of commercial insurance – preferably in the P&C specialty area.
• Strong written and verbal communication skills (professional level English). Must be able to speak clearly and concisely. Must possess the ability to represent the company professionally both in person and over the phone with a pleasant demeanor and customer service focus. Professional business attire is required.
• Must be organized, focused, and able to multi‑task in a fast‑paced business environment.
• Analytical ability is required in order to gather and summarize data for reports, find solutions to various problems, and prioritize work.
• Must possess strong organizational skills and be able to multi‑task in a fast‑paced, deadline driven, business environment.
• An active Insurance license is required (In Florida, an active 2‑20 license is required. In Georgia, an active agent license is required.)
• AMS 360…