Entry Level Helpdesk Technician

We are seeking a motivated and customer-focused Entry-Level Help Desk Technician to join our growing technology team. This role is ideal for someone early in their career who enjoys solving problems, supporting users, and learning new technologies. You’ll serve as the first point of contact for internal staff and clients.

This role is responsible for overseeing the efficient and effective management of IT support tickets, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. Other responsibilities will be administrative support for other departmental tasks, initiatives and events.

If you are eager to grow, love delivering great support experiences, and want to be part of a mission-driven tech company, this is a great place to start.

Location:
Hybrid – Tampa, FL

Salary: $18 per hour

• Serve as the first point of contact for users needing technical assistance via phone, email, or ticketing system
• Effectively communicate with technical teams, stakeholders, and end-users
• Provide clear and concise information, especially during critical incidents
• Maintain detailed and accurate documentation of issues, resolutions, and user interactions

• Monitor and manage ticketing systems to ensure timely tracking and resolution of service requests and incidents
• Prioritize tickets based on urgency, impact, and other criteria
• Communicate with users and stakeholders, providing updates on ticket status and managing expectations
• Escalate complex or critical issues to appropriate teams or personnel
• Document incidents and their resolutions for future reference and analysis
• Troubleshoot hardware, software, network, and system issues following standard procedures
• Analyze service desk performance metrics to identify areas for improvement
• Implement strategies and procedures to enhance service delivery and customer satisfaction
• Contribute to the development and maintenance of knowledge bases for efficient issue resolution

• 1–3 years of administrative or clerical experience preferred
• Experience with Azure and/or PHP preferred
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Soft Skills:
• Communicator - Excellent verbal and written communication and interpersonal skills
• Highly organized
• Problem-solving and analytical skills
• Ability to work under pressure and handle complex situations
• Customer‑centric approach and focus on delivering excellent service
• Professional demeanor and customer service skills

This role is perfect for someone who wants to start their IT career, enjoys helping others, and is excited to improve their technical skills in a supportive and mission‑driven environment.