Manager - ServiceNow Architecture and Development

Working with Us

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.

You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more:

This position is responsible for the design, development, and implementation of complex Service Now solutions. This includes working with business stakeholders to understand their needs and develop solutions that meet those needs. This role is also responsible for maintaining and enhancing existing applications, as well as troubleshooting and resolving any issues that arise.

Desired Candidate Characteristics:

* Have a strong commitment to a career in technology with a passion for healthcare.

* Ability to understand the needs of the business and commitment to deliver the best user experience and adoption.

* Able to collaborate across multiple teams.

* Demonstrated leadership experience.

* Excellent communication skills.

* Innovative and inquisitive nature to ask questions, offer bold ideas and challenge the status quo.

* Agility to learn new tools and processes.

Key Responsibilities:

* Work with stakeholders to understand their needs and develop solutions accordingly.

* Stay up to date on latest Service Now features and functionality.

* Communicating and collaborating with cross-functional teams to identify and document business processes that can be automated using Service Now.

* Working with a user experience mindset to develop and deploy solutions for customers.

* Participating in agile planning ceremonies to help define and prioritize Service Now work for upcoming sprint.

* Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.

* Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions.

* Mentor and train junior Service Now developers.

Qualifications &

Experience:

* Requires thorough knowledge of the principles and concepts of a discipline and developed knowledge of other related disciplines, typically gained through a university degree or 7 years of relevant experience. Responsible for leading a small team (results/outcomes, goal setting, input into performance management and coaching). Actively participates in troubleshooting of routine problems. Makes decisions that impact own team and other groups/teams.

* Experience with two or more below Service Now modules:

* IT Service Management (ITSM)

* HR Workforce/Service Delivery (HRSD)

* Service Portal

* Virtual Agent/Now Assist

* Accountable for Service Now Integration support and lifecycle management for new and existing Service Now Integrations.

* Service Now Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certifications is preferred.

* Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

* Looks to improve processes, structures, and knowledge within the team. Leads in analyzing current states, delivers strong recommendations, and able to execute to bring moderately complex solutions to completion.

* Applies understanding of internal/external challenges to contribute to the team's vision and maintains a focus on work in accomplishing operational goals.

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as "Transforming patients' lives through science ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and…