Tools Support Engineer

We are seeking an ALM Tools Support Engineer to join the Direct Delivery (DPO COE) team and provide expert support for Application Lifecycle Management (ALM) tools
. This role involves tool deployment, configuration, troubleshooting, user support, and automation to enhance project efficiency. The ideal candidate will collaborate with global engineering teams, ensuring seamless tool integration and performance.

• ALM Tool Support: Troubleshoot user-reported issues and provide resolutions.
• User & Project Management: Create new users and projects, configure ALM tools, and monitor usage.
• Customization & Configuration: Tailor tools to project requirements, including workflows, alerts, and dashboards.
• Training & Best Practices: Develop user guides, conduct training, and promote ALM tool best practices.
• Automation & Scripting: Support automation of repetitive tasks and tool-related scripting.
• Data Extraction & Reporting: Generate dashboards, charts, and audit reports for engineering and management teams.
• Integration & Migration: Ensure seamless integration of ALM tools with other systems and oversee project migrations.
• System Administration: Monitor and manage centralized ALM services, including license servers, databases, and application services.
• Upgrades & Testing: Pilot new tools, test upgrades, and collaborate with IT for implementation.

• Strong knowledge of Microfocus QC/ALM/Octane tools.
• Experience in ALM tool administration, troubleshooting, and customization
  .
• Expertise in SQL queries, scripting, and automation
  .
• Understanding of software development, configuration management, and change control processes
  .
• Strong analytical and problem‑solving skills
  .
• Ability to work independently and manage multiple priorities in a global, cross‑functional environment.
• Excellent written and verbal communication skills
  .
• Experience working with engineering teams, project management tools, and IT infrastructure
  .

• Experience integrating Microfocus ALM tools with third‑party applications
  .
• Familiarity with macro creation, dashboards, and reporting customization
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• Knowledge of networking, database management, and software development lifecycle
  .
• Champion Inclusion: Foster a collaborative and inclusive work environment.
• Communicate Clearly: Effectively convey technical and non‑technical information.
• Cultivate Relationships: Build strong partnerships across teams and functions.
• Instill Ownership: Take initiative and drive accountability for tool performance.
• Inspire Growth: Provide mentorship and coaching to enhance team capabilities.
• Propel Change: Innovate and optimize ALM tool utilization to improve project outcomes.

• Work on cutting‑edge ALM solutions supporting global engineering teams.
• Gain hands‑on experience with industry‑leading tools and technologies
  .
• Join a dynamic team focused on innovation, efficiency, and continuous improvement
  .

If you have a strong ALM tools background and a passion for optimizing engineering workflows
, apply today!