Benchmarking and Metrics Analyst

At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We’ve been lighting the way for West Central Florida for more than 125 years—and we’re just getting started.

Join us and build a rewarding career with competitive pay, comprehensive benefits and a culture that supports your growth. Your potential finds its purpose at Tampa Electric.

We proudly deliver 99.98% electric service reliability to nearly 860,000 customers across 2,000 square miles of Hillsborough County and parts of Polk, Pasco and Pinellas counties. Through innovation and strategic investments, we’re creating a cleaner, brighter energy future—while delivering exceptional service every step of the way.

We reflect the communities we serve and foster a workplace where every employee feels welcomed, valued and engaged. Join our team of energy experts and help shape the future of power.

Tampa Electric and its sister companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our Tampa Electric customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

Responding to storms will be considered a condition of employment.

Tampa Electric is proud to be an Equal Opportunity Employer.

Title: Benchmarking and Metrics Analyst, Progression
Company: Tampa Electric Company
Location: Midtown East Tower
State and City: Florida - Tampa
Shift: 8 Hr. X 5 Days

Hiring Manager: Dali Uresti

Note: this position can be hired at any level within the job progression, based on education and years of experience.

POSITION CONCEPT
Under general supervision, acts as the point of contact for and facilitates all performance management activities and processes, including data collection/benchmarking, metrics analysis/reporting, and other information exchange/communication activities for the TSI IT&T Department (benchmark activities are conducted according to industry standards and accepted methodologies). Analyst is primarily responsible for gathering, submitting, maintaining, and analyzing data and the resulting metrics, working with SMEs (both within/outside of IT&T and within/outside of TSI) and the management team as needed.

LEVEL 1:
Benchmarking and Metrics Analyst I
Responsible for supporting the performance management activities and processes, including data collection/benchmarking, metrics analysis/reporting, and other information exchange/communication activities for the TSI IT&T Department.

• Data Collection/Benchmarking (25%)
  • Assists IT&T’s data collection/benchmarking activities by supporting internal project plans (sending meeting notices, scheduling rooms, sending reminders, making copies, etc.).
  • Under guidance, may assist with data gathering (e.g., working with SMEs to gather data, uploading/documenting the data as needed, taking responsibility for one of the areas of study, etc.).
• Metrics Analysis/Reporting (25%)
  • Assists with metrics analysis and reporting activities by maintaining the metrics library/other repositories.
  • Under guidance, may send reminders, ask questions, or complete other follow up activities with SMEs.
  • Updates digital signage (TECO TV and PMTV) as required.
• Information Exchange/Communication (25%)
  • Follows internal company processes for responding to and sending out surveys or other requests
  • Under guidance, may assist with working with SMEs to create surveys or other requests.
  • Supports SME participation in information exchange activities (sending meeting notices, scheduling conference rooms, sending reminders, making copies, etc.).
  • Under guidance, may take full responsibility for and participate in calls, including preparation and follow up activities.
  • Under guidance, may support technology training communication activities (e.g., researching/drafting articles for Insight, monitoring dashboards or…