Director IT Governance and Process Improvement
Listed on 2026-03-01
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IT/Tech
IT Project Manager, IT Consultant
Director IT Governance and Process Improvement
Tampa, FL, United States
Job Info- Job Identification 212853
- Job Category Information Technology
- Posting Date 02/26/2026, 06:12 PM
- Locations 18301 Bermuda Green Dr, Tampa, FL, 33647, US
- Job Schedule Full time
- Salary Range Director-,000-USD
- FLSA Status Exempt
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact.
We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role: We are seeking a Director, System Delivery Process (SDP) to provide strategic leadership, people management, and operational oversight for DTCC’s System Delivery Process. This role is accountable for the overall effectiveness, efficiency, and controls of SDP, ensuring it continues to meet business, audit, and regulatory expectations while enabling efficient and predictable delivery across technology.
The Director will lead and develop the SDP team, supervise SDP continuous improvement opportunities, oversee the IT Project Management Center of Excellence, and partner closely with upstream and downstream functions such as Enterprise Program Management Office, Delivery Practices, Change Management (CM), and project tooling teams. The ideal candidate brings a strong balance of people leadership, execution discipline, enterprise collaboration, and regulatory mindset.
Your
Primary Responsibilities:
- Lead, manage, and develop the SDP team, providing people and performance management, regular one on ones, coaching, feedback, and career development support
- Foster a high-performing, inclusive team culture with clear accountability, growth opportunities, and succession planning
- Own and oversee the end-to-end System Delivery Process, ensuring it is clearly defined, consistently applied, and continuously improved
- Proactively identify inefficiencies, risks, or control gaps in the system delivery lifecycle and drive sustainable remediation
- Strengthen and maintain the SDP control environment, embedding risk management and governance into process design and execution
- Support all internal audits, external audits, and regulatory requests related to SDP, including preparation of evidence, walkthroughs, and presentations
- Partner with Risk, Compliance, and Audit teams to ensure SDP aligns with enterprise policies and regulatory standards
- Collaborate closely with upstream and downstream partners including
Enterprise Program Management Office, Delivery Practices, Change Management (CM), and project management tooling teams to ensure end-to-end delivery alignment - Serve as a senior escalation point for SDP-related issues, balancing stakeholder needs with control integrity
- Lead communication, training, and change efforts to drive consistent enterprise understanding and adoption of SDP
- Act as a thought leader for system delivery governance, process maturity, and continuous improvement
Qualifications:
- Minimum of 10 years of related experience
- Bachelor's degree preferred or…
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