Technical Solutions Manager

About the Company

Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels. Founded in 2016 by industry veterans, we have a team distributed across the NAM and EMEA regions. We’re a bootstrapped and profitable company (over $29M ARR) that has grown through supporting happy customers that refer business to us and create word‑of‑mouth excitement. We’re the go‑to platform for brands, agencies, and networks, with 1,100+ customers including top brands, agencies and networks.

Technical Solutions Managers (TSMs) at Everflow are the primary client‑facing experts responsible for scoping, implementing, and troubleshooting third‑party and external integrations. Serving as a critical bridge between Sales, Account Management & Support, the TSM ensures that Everflow connects seamlessly with a client’s proprietary systems and/or additional SAAS.

• Strategic Scoping:
  Partner with Account Executives to scope complex integrations for prospects, creating visual and written workflows to align Sales, Onboarding, and Account Management.
• Technical Onboarding:
  Lead initial setup and testing calls with new clients to ensure seamless implementation and a rapid “time‑to‑value.”
• Enterprise Support:
  Act as the dedicated technical lead for enterprise clients, providing advanced troubleshooting and specialized training for their third‑party and proprietary system integrations.
• Cross‑Functional Troubleshooting:
  Collaborate with Support, Account Management, and Engineering to diagnose, elevate, and resolve critical technical issues.
• Product Advocacy:
  Participate in product testing and provide feedback to the Product and QA teams while maintaining updated internal technical documentation and FAQs.

• Technical Communication:
  Proven ability to translate complex technical concepts (APIs, SDKs, tracking protocols) into clear, actionable advice for both technical and non‑technical stakeholders.
• Solution‑Oriented Mindset: A strategic problem solver with a “can‑do” attitude and the creativity to design custom workarounds for unique client requirements.
• Customer‑Centric Execution:
  Strongly customer‑service oriented, with experience managing expectations and leading high‑pressure technical calls for enterprise clients.
• Marketing Technology Ecosystem Expertise: A deep affinity for and understanding of the online marketing attribution landscape, specifically platforms handling CRM, performance tracking, and data analytics.
• Agility & Growth: A fast learner who can stay ahead of rapid product releases and evolving industry standards in the performance marketing or tracking space.
• Analytical Proficiency:
  Skilled in performing technical analysis and troubleshooting to identify root causes in third‑party or proprietary system integrations.
• Project Documentation:
  Experience creating visual workflows and technical documentation that ensures alignment between Sales, Engineering, and the Customer.

• Professional
  
  Experience:
  
  3–5 years in a Technical Solutions, Solutions Engineering, or Technical Account Management role within the SaaS industry.
• Technical Ecosystems:
  Deep familiarity with the performance marketing and e‑commerce landscape, including: E‑commerce & Shopping Carts – Shopify, Woo Commerce, or Magento. Media Buying & Ad Networks – Google Ads, Tik Tok Ads Manager, and Meta Ads. CRMs & Marketing Automation – Hub Spot, Salesforce, or Pipedrive. Performance Tracking – Expert understanding of tracking protocols, attribution models, and third‑party tracking platforms. Solution Architecture – Proven ability to translate complex business needs into technical workflows, including the creation of visual diagrams and implementation documentation.
  
  Advanced Communication – Exceptional ability to communicate technical concepts clearly and effectively to both engineers and non‑technical stakeholders (written and verbal). Consultative Mindset – A strategic problem solver with a “can‑do” attitude and a deep commitment to customer success and service excellence. Technical Proficiency – Comfortable troubleshooting web technologies (e.g., APIs, JS…