Business Applications Support Analyst

Description

The Business Applications Support Analyst
HYBRID
role is responsible for providing hands‑on support, configuration, and administration across key business systems including Acumatica ERP
, Magento
, Microsoft 365
, and various operational applications. This role ensures users receive timely assistance; systems remain functional and secure, and business processes run efficiently.

This position is ideal for a detail‑oriented, solution‑driven individual with strong technical aptitude and a passion for supporting end users and business systems.

• Create and manage user accounts, roles, and permissions.
• Update and build Generic Inquiries (GIs) to meet reporting needs.
• Assist end users with day‑to‑day issues, errors, and functional questions.
• Create, modify, and run Import Scenarios for data loading.
• Support reporting activities, including designing and updating reports and dashboards.
• Monitor ERP performance issues and work with internal teams or vendors when required.

• Update website content including product manuals, documentation, and copy.
• Perform basic content maintenance tasks assigned by lead developers.
• Assist with testing and validating new features or fixes before deployment.
• Coordinate with internal teams to ensure accurate and up‑to‑date website information.

• Assign and manage Microsoft 365 licenses.
• Create, configure, and support Teams channels and collaboration environments.
• Create and maintain Share Point sites for departments and project teams.
• Provide basic support for Outlook, One Drive, Teams, SharePoint, and other O365 apps.

• Provide application‑level support for systems such as Shiphawk and other operational platforms.
• Assist in the creation, maintenance, and troubleshooting of Power Automate flows.
• Conduct basic user training and documentation across Office 365 and business applications.
• Log, track, and resolve support tickets in accordance with IT policies and SLAs.

• 3+ years of experience in IT support, business applications support, or ERP administration.
• Degree in Management Information Systems or a related discipline.
• Working knowledge of ERP systems (Acumatica preferred).
• Familiarity with Microsoft 365 administration tools.
• Basic understanding of website content management (Magento experience a plus).
• Strong analytical and troubleshooting skills.
• Ability to communicate clearly with both technical and non‑technical users.
• Attention to detail and strong organizational skills.
• Ability to commute into the Tampa office at least 3 times a week.

• Experience in a manufacturing or distribution environment.
• Experience with Power Automate or other workflow automation tools.
• Understanding SQL, data structures, or basic reporting tools.
• Experience with SharePoint site design or Teams structure design.

• Customer service‑oriented mindset
• Ability to manage multiple priorities and meet deadlines
• Team‑oriented but able to work independently
• Strong problem‑solving and process‑thinking ability

* This position is not eligible for visa sponsorship now or in the future. Candidates must be authorized to work in the U.S. without current or future visa sponsorship.