Datacenter Operations Engineer

Infosys is seeking a Datacenter Operations Engineer
. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

• Candidate must be located within commuting distance of Tampa FL or Twinsburg OH or be willing to relocate. May require travel in the US.
• Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of education.
• At least 6 months of Information Technology experience.
• At least 6 months of experience with hardware and firmware support for Data Center operations.
• Authorized to work in the United States without employer-based visa sponsorship. Infosys is unable to provide immigration sponsorship for this role at this time.

• Collaborate with Technology team members to ensure efficient operation of the organization’s Data Center operations environment.
• Receive and respond to incoming calls, messages, emails, and work orders regarding Data Center operations problems.
• Ensure that work is carried out within agreed service levels and project guidelines.
• Explain and document technical issues clearly to technical teams and business stakeholders.
• Experience and desire to work in a global delivery environment.
• Good communication and analytical skills.

• Provide on‑site support on a rotating/fixed shift schedule:
  • Shift 1 – 06:00–15:00 PST
  • Shift 2 – 14:00–23:00 PST
  • Shift 3 – 22:00–07:00 PST
• New installations of IT devices: rack and stack devices, configure ILO/IDRAC on servers and network gear, perform ping tests.
• Install trunks, patch cords, panels, and power cables to support additional capacity.
• Conduct IT audits, annual Data Center track and tape audits.
• Coordinate vendor access approval for break‑fix activity and facility repairs.
• Provide on‑call support and emergency on‑site coverage.
• Attend crisis calls for troubleshooting cables and/or hardware issues.
• Troubleshoot, isolate, and repair all cables (SM, MM, and copper).
• Participate and execute assigned change requests.
• Remove and install parts from inside IT hardware (NICs, SFPs, memory, hard drives).
• Decommission hardware and perform cabling disassembly.
• Track removal of patch cords and ensure disposal of old hardware per decommissioning process.
• Handle removable media disposal, Blancco wipe, shredding, ADR/ERI tracking.
• Coordinate hardware receiving, shipment, and storage; track using HRS and DC Tracks.
• Arrange equipment shipment and transfer to other locations.
• Process RMA of parts and track using HRS tool.

The job entails sitting as well as working at a computer for extended periods of time. The candidate should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Along with competitive pay, as a full‑time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long‑term/Short‑term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.