System Engineer

Overview

Established and growing exponentially, Triage Partners is proud to celebrate over 20 years as a national leader in the telecommunications industry. With an unwavering focus on customer success and a team of talented professionals who drive our success, we deliver a full range of services including fiber and cable installation, telecom construction, engineering design, and integrated supply chain software solutions. We take pride in offering competitive wages, opportunities for growth, and a collaborative environment that empowers our employees to excel.

Our mission is to deliver innovation and efficiency that meet the demands of an ever-evolving, fast-paced world.

As a member of our Team, you must be:

• Quality-driven – Trusted resources, providing quality services without question.
• Team-oriented – Collaborative and cohesive, demonstrating relationships matter.
• Innovative – Providing solutions and critical thinking, with an innovative approach.

The Systems Engineer is responsible for providing advanced technical support and maintenance of computer desktops, servers, networks, and associated peripherals for both hosted and on-premises systems. In addition to resolving employee-reported issues and performing hardware and software installations, this role takes increased ownership of troubleshooting complex issues, supporting a geographically distributed workforce, and maintaining IT standards across field and remote environments.

This position also serves as the primary point of contact for Triage Partners’ third-party Managed Service Provider (MSP), coordinating support, monitoring, and security-related activities to ensure reliable and secure IT operations.

• Provide advanced technical support and resolve problems while delivering a positive client experience
• Respond to scheduled service tickets; independently manage, prioritize, and resolve higher-complexity issues, including emergency and escalated tickets
• Support a large fleet of computers, hardware, and peripherals deployed in the field and at remote employee locations
• Troubleshoot, configure, deploy, and maintain laptops, desktops, mobile devices, and field hardware both on-site and remotely
• Serve as the primary point of contact for the third-party Managed Service Provider (MSP)
• Coordinate with the MSP on system monitoring, security alerts, patching, and incident response
• Manage escalation of issues to the MSP and ensure timely resolution and follow-up
• Maintain working knowledge of basic networking concepts and security monitoring to effectively collaborate with the MSP
• Manage network operations including troubleshooting connectivity issues, installing and maintaining routers and firewalls, adding/terminating users, assigning rights and access, resetting passwords, configuring workstations and peripheral equipment, assessing and reporting operational status, and performing backups and restores
• Develop, maintain, and enforce technology policies, standards, procedures, and related checklists
• Troubleshoot workstations, networks, software applications, phones, copiers, and other technologies with minimal supervision
• Investigate user issues by gathering relevant facts, performing root-cause analysis, and collaborating with internal teams or vendors to resolve service issues
• Support and maintain internal and third-party applications
• Identify recurring issues and recommend system improvements to reduce support case volume and improve reliability
• Perform network monitoring diagnostics and proactive/preventative maintenance to ensure systems are operational and running at peak performance
• Execute change control procedures and independently modify system configurations, utilities, software, and hardware settings for assigned devices
• Assist with onboarding and off boarding of employees and contractors, including provisioning, access control, and hardware deployment
• Oversee and maintain accurate asset management for IT hardware, software licenses, and field equipment
• Perform workstation hardware and software upgrades, refreshes, and replacements as required
• Provide guidance and technical support to Level I engineers when needed
• Be available…