Help Desk Technician Tier 3

Help Desk Technician Tier 3

Job Location s: US-FL-Mac Dill AFB

Join Peraton's mission‑critical team supporting secure, real‑time data delivery across complex operational environments in direct support of our nation’s warfighters. If you are driven by national security and energized by cutting‑edge C2

ISR capabilities, sensor integration, and resilient data transport solutions, we invite you to join our team.

We are seeking highly cleared professionals who excel at the intersection of advanced communications infrastructure, distributed systems, and mission assurance—where reliability, security, and performance are paramount.

Specifically, we are looking for a TS/SCI cleared Help Desk Technician Tier 3 – Senior to support this mission at Mac Dill Air Force Base, Florida.

Responsibilities: As a Help Desk Technician Tier 3 – Senior you will provide technical and management leadership for all equipment and information support functions across the Task Order. Your responsibilities include:

• Provide Tier 3 expertise, contributing to enhanced situational awareness of command mission‑critical SATCOM network infrastructures.
• Assist in maintaining and executing backup and disaster recovery plans for enterprise COOP.
• Deliver Tier 3 technical support and incident resolution for C2
  
  ISR platforms and systems.
• Ensure smooth operation and maintenance of mission critical infrastructure services and operational effectiveness of satellite communication systems.
• Liaise with commercial service vendors/providers, U.S. Government, and DoD entities to resolve outages and manage installations/terminations.
• Investigate user information, network, and communications needs; recommend software and hardware purchases.
• Maintain circuit records and trouble logs.
• Support operations 24 hours a day, seven days a week, 365 days a year (24/7/365) – shift work.
• Utilize the following Role Specific Tools:
  Service Desk ticketing systems (Service Now, Remedy); knowledge base repositories; remote desktop support tools (Microsoft Remote Desktop, Team Viewer); collaboration platforms (Microsoft Teams, Zoom, Outlook); PC diagnostic utilities; network connectivity testers; audio‑visual troubleshooting tools; inventory and asset management systems; documentation templates for procedures and trouble logs; eMASS internal audit portals;
  Excel/SharePoint audit templates; CMDB with version control;
  Power BI with R/Python integration;
  Tableau; predictive analytics engines;
  Teams;
  Azure AD role‑based access; mobile access via Power Apps.

Required qualifications:

• Previous experience as a Help Desk Technician Tier 3 or similar role supporting a DoD customer at the CMD level.
• Minimum of 8 years' experience with a BS/BA or 6 years' experience with a MS/MA or 3 years' experience with a PhD; or 12 years' with HS Diploma or 10 years' with AS/AA degree.
• A current, active DoD security clearance at the TS/SCI level.
• US citizenship is required.
• DoD 8140 role for WRC: 411;
  Element: IT;
  Work Role:
  Technical Support Specialist;
  Proficiency Level: Intermediate / Ability to obtain.

Desired

Qualifications:

• DoD‑approved IA baseline certification for ADP‑III/IT‑III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment.

• Location:
  
  Mac Dill AFB, FL.
• On‑site expectations:
  Full‑time on‑site presence required for equipment management and asset tracking.
• Travel:
  May require occasional travel to CONUS and OCONUS sites for logistics coordination and facility assessments.

• Be part of a mission‑critical team supporting our nation’s elite and its mission partners in delivering cutting‑edge C2
  
  ISR capabilities.
• Work in a dynamic and collaborative environment supporting critical national security operations.
• Manage cutting‑edge communications and sensor systems that directly impact operational readiness.
• Access to professional development opportunities and career growth within the intelligence and cybersecurity community.
• Opportunity to work with advanced tactical communications technologies and AISR systems.

Peraton is a next‑generation national security company that drives missions of…