Card Specialist

Job Identification

• Job Identification: 42758
• Job Category:
  Technology
• Posting Date: 02/18/2026, 02:41 PM
• Apply Before: 03/04/2026, 02:41 PM
• Degree Level: High School Graduate
• Locations: 4202 East Fowler Avenue, Tampa, FL, 33620, US
• Hiring Salary: $21.10 per hour
• Essential Personnel:
  No

PRIMARY

PURPOSE:

This position serves as the primary specialist for the University's  services, managing the complete lifecycle of student and staff identification cards. The role combines technical expertise with customer service excellence, encompassing the processing of online  requests, troubleshooting card-related issues, operating specialized card printing equipment, and maintaining comprehensive records of all client interactions. The specialist serves as the main point of contact for  services across USF Tampa Campus, USF St.

Petersburg Campus, and USF Health Morsani College of Medicine and Heart Institute in downtown Tampa. Additionally, this position provides Tier 2 technical support and acts as the primary liaison within IT Service Management for escalating card issues to Tier 3 technicians in Operational Technology.

ORGANIZATIONAL

SUMMARY:

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment.

USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billion. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services:
Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit Information Technology | University of South Florida (usf.edu).

ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

USF offers GREAT BENEFITS to full time employees!!

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation Days
• Paid Sick Days
• 11 Paid Holidays
• Various Retirement Options, including 401K employer match
• Tuition Assistance (available for yourself, spouse, partner or dependent)

For more information about your total compensation package and other USF benefits, please visit Work at USF.

Primary

Job Duties:

Client Support (35%)

• Provide comprehensive support for the Online  Request and Online Photo Submission systems.
• Assist students, faculty, staff, and affiliates with
  -related requests, including basic identity verification and issue resolution.
• Assess issues and determine when escalation support is required.

Production (40%)

• Print new and replacement  on demand using specialized card production equipment.
• Review, approve, and process submitted photos in accordance with University standards.
• Perform routine equipment maintenance and resolve common production or equipment issues.

Service Management (25%)

• Create, manage, and document IT service tickets related to  services.
• Track daily production metrics and maintain accurate service records.
• Monitor card supply inventory and ensure materials are available to support daily operations.

MINIMUM EDUCATION & EXPERIENCE This position requires a high school diploma or equivalent, with at least one year of customer service or IT experience. Appropriate college coursework or vocational/technical…