Head of Cybersecurity and Security Operations; SecOps

Position Overview

As the Head of Cybersecurity and Sec Ops, you will serve as both the executive leader of our Security Operations function and the primary cybersecurity subject matter expert for our clients and prospective customers. This is a highly customer‑facing role, requiring regular engagement with executive stakeholders to provide strategic guidance, risk‑based recommendations, and clear articulation of complex security concepts. You will lead and mature our Security Operations team while acting as the trusted authority on all matters related to cybersecurity, threat management, and compliance across client environments.

The role is responsible for shaping security strategy, strengthening defensive capabilities, and ensuring measurable risk reduction—while representing the company in client briefings, sales pursuits, assessments, and ongoing advisory engagements. Success in this role requires deep technical expertise, strong executive communication skills, and the ability to translate cybersecurity into business outcomes for customers.

• Lead, mentor, and manage a team of security professionals responsible for maintaining and continuously improving the security posture of client IT environments, while serving as the executive escalation point for customer‑facing security operations matters.
• Serve as the primary cybersecurity advisor and trusted partner for clients and prospective customers. Engage directly in executive briefings, security reviews, sales pursuits, and strategic planning sessions, providing guidance, handling escalations, and proactively addressing client concerns.
• Develop, articulate, and execute a comprehensive security operations strategy aligned with company objectives and client risk profiles. Regularly communicate this strategy to clients and internal stakeholders, refining it to address evolving threats, technologies, and business requirements.
• Act as the primary subject matter expert for cybersecurity frameworks, controls, and compliance requirements. Ensure security policies, procedures, and standards align with industry best practices, regulatory mandates, and client‑specific compliance obligations, and clearly translate these requirements to customers in an understandable, business‑focused manner.
• Own incident response planning and execution, leading investigations and serving as the primary customer‑facing authority during security incidents. Provide clear, timely communication to clients, including impact assessment, remediation actions, and post‑incident recommendations.
• Evaluate, recommend, and oversee the implementation of security tools and platforms—incl. SIEM, SOAR, SASE, IDS/IPS, EDR, and related technologies—while acting as the trusted advisor to clients on security architecture decisions and technology roadmaps.
• Lead client‑facing risk assessments to identify threats, vulnerabilities, and gaps. Develop pragmatic, prioritized mitigation strategies and communicate risk in business terms to support informed decision‑making by client executives.
• Define and maintain meaningful security metrics, dashboards, and reports that demonstrate operational effectiveness, risk reduction, and compliance posture. Present findings to senior leadership and client stakeholders with clarity and confidence.
• Build and sustain a high‑performing Security Operations team by fostering a culture of continuous learning, accountability, and customer‑centric service delivery, ensuring the team is equipped to support both technical excellence and exceptional client engagement.

• Proven technical proficiency in configuring and managing enterprise‑grade security tools (e.g., Sentinel, Crowdstrike, Fortinet, Huntress).
• Deep experience in incident response, digital forensics, log analysis, and malware containment in high‑pressure scenarios.
• Bachelor’s degree in Information Security, Cybersecurity, or a related field.
• Minimum of 3–5 years of experience in cybersecurity and IT services.
• Proven experience in a leadership role, managing security operations or a SOC team.
• Relevant certifications (e.g., CISSP, CISM, CEH) are highly desirable.
• Strong understanding of…