ITIL Process Analyst, CMDB Focus

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Information Technology Infrastructure Library (ITIL) Process Analyst Sr and Consultant

Mgr IT Service Management

Tampa Electric Company

Information Technology Operations

The Information Technology Infrastructure Library (ITIL) Process Analyst Sr is responsible for IT Service Transition and Operation processes and procedures specifically Change, Configuration, and Problem Management. Responsible for design, implementation, reporting and execution of  change, configuration, and problem management efforts for both Corporate and North American Electric Reliability Corporation (NERC) regulated assets as defined by ITIL, Corporate Standards and NERC CIP requirements.

Provides guidance and support in developing and managing the underlying, departmental procedures and work instructions that support process effectiveness. Takes ownership of the day-to-day operations of the IT Change Enablement Process. Plays a key role in mitigating the risks associated with the implementation of IT changes, maintaining compliance in accordance with organizational audit requirements (ITGC/SOX), interfacing with other ITSM processes and ensuring the quality of IT systems performance and services.

Implements change, configuration, and problem management processes. Participates and assists in daily operations on more complex projects. Works under minimal supervision.

• Education
  • Required:
    
    Bachelor's Degree in computer science or business discipline
  • In lieu of a Bachelor's Degree, an additional 4 years of experience may be considered.
  • Preferred:
    Master’s Degree in ITpé-related field or MBA.
• Licenses/Certifications
  • Required:
    
    ITILv3 or ITILv4 certification at Foundation level obtain within 6 months of hire
  • Preferred: ITILv3 or ITILv4 Intermediate Level Certification
• Experience
  • Required:
    
    5 years of related work experience performing the Duties & Responsibilities of this position. Experience with the Change management / Change enablement module within Service Now or other IT Service…