Sr Software Asset Manager, VP

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long‑term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it is part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

In this techno‑functional role, you will lead the functional management of Service Now Technology Asset Management (ITAM), manage software lifecycle including data collection, integrity and quality of asset data across the enterprise. You will be responsible for designing, implementing, and governing standardized processes that define management systems, roles, and controls to support effective data collection and management of the banks IT assets.

• Work with the CMDB team to ensure Service Now hardware and software discovery data is accurate, up-to-date, and fit for purpose, supporting ITAM operations and strategic decision-making.
• Develop, implement, and maintain processes for tracking and managing ITAM Data Quality within the Service Now CMDB.
• As part of a federated partnership with the ITSM organization, develop and maintain Service Now Catalog Items, workflows, and related Service Now (HAM Pro & SAM Pro) configurations to support ITAM processes.
• Prepare reports and dashboards for management (using both Service Now and Power BI), highlighting asset status, usage trends, and risks.
• Support incident response and troubleshooting related to asset issues.
• Identify and implement process improvements to enhance asset management efficiency and effectiveness.
• Manage ITAM specific systems, such as the IBM License Metric Tool, ensuring their effective operation, maintenance, and integration.

• 8-10+ years of experience working in Service Now IT Hardware and Software Asset Management, CMDB Data Management and related ITIL activities, including minimum 4+ years of experience in Software Asset Management. Experience in Service Now SAM Pro process and workflow development, design, and creation highly preferred and 4+ years of overall experience with Service Now platform administration/management, configuration, development, integration, upgrade and continuous improvement, understanding the Service Now Data Model.
  
  Experience with Service Now HAM Pro a plus.
• Experience in a large organization with a decentralized workforce, preferred.
• Experience working in highly regulated industries (i.e., banking or financial services), preferred.
• Knowledge of ITAM lifecycle processes, procurement, reporting, discovery & tracking.
• Expert knowledge of industry IT Asset Management Systems, particularly Service Now Discovery, CMDB, SAM Pro and HAM Pro.
• Strong understanding of Service Now’s Software Reconciliation Process.
• Strong understanding of Service Now’s Common Service Data Model (CSDM).
• Strong understanding of Service Now’s flow & workflow creation, development and design.
• IT Asset Management (ITAM) Software Asset Management (SAM) Implementer or similar certifications.
• Proven ability to translate ITAM Hardware and Software requirements into Service Now design and solutions.
• Ability to work effectively independently, in collaboration with the Technology Asset Management (TAM) Team Leads and in a federated model with IT Service Management (ITSM) organization.
• Ability to adapt to dynamic organizational changes.
• Ability to present and communicate complex issues in a way that is easy for non-experts (risk partners and…