Help Desk Technician Security Clearance

Position: Help Desk Technician 1 with Security Clearance
Job Overview

Job Title:

Help Desk Technician 1

Job Location:

Tampa, FL

Job Responsibilities Trace Systems is actively recruiting for a Help Desk Technician with expertise in Iridium equipment to join our team in Tampa, FL. Duties and responsibilities include:
* Provide support to remotely deployed telecommunications systems, services, and computing equipment. This support includes data, transmission (e.g., satellite, wireless, cable, or fiber), voice, video, and any interoperability/connectivity support requirements for installed computers, voice handsets, and associated peripherals and software. Limited support for "bring your own device" (BYOD) is included.
* Provide Tier-I support to end users as the entry point for customers by receiving, recording, resolving and/or escalating requests for service or incidents.
* May interact with network services, systems engineering, and/or applications development to restore service and/or identify and correct core problem.
* Escalate more complex problems to next higher tier support level for resolution.
* Monitor trends in problems and questions and seek opportunities to improve support and training processes.
* Responsible for support of multiple information and computing systems to include all documentation, traffic analysis, and system uptime monitoring.
* Provide boundary protection monitoring and reporting for networks through firewall, proxy, and intrusion detection capabilities.
* Produce and deliver network metrics information and reports, as scheduled or directed, for company program management and supported customers.

Minimum Qualifications
* Must possess, or be able to obtain and maintain, a U.S. Government-issued Secret security clearance.

* Due to the nature of the work and contract requirements, US Citizenship is required.
* An ITIL Foundations (v4) certification is required within 90 days of the hire date.

* Strong working knowledge of Microsoft operating systems, products, applications, and hardware/software troubleshooting techniques.
* Ability to operate and maintain large databases supporting equipment inventory, allocation/billing, tracking, and equipment parts database.
* Experience with Microsoft SharePoint.
* This position supports continuous (24/7/365) network operations, must be able to perform shift work, including nights, weekends and holidays. Desired Qualification
* ITIL(V) Foundations
* Help Desk certification: help desk 2000 or HDI certified help desk professionals
* DoD 8570 IAT Level II certification (e.g., Security+)
* IT or network technical certifications (e.g., Network+)
* Experience in Microsoft SharePoint Development
* Experience in Network Operations Center (NOC) operations and environments. Education
* High School Diploma required. Trace Systems Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply:

We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at:  .

#jointracesystems Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.