Senior Help Desk Technician II

Senior Help Desk Technician

CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to provide Level 1 & 2 Help Desk (PC Assist) support services to end users—including senior management, attorneys, support staff, and contractors—within the Executive Office for the United States Attorneys (EOUSA). The role requires strong technical skills, excellent user support and communication abilities, and the capability to anticipate and meet the needs of users.

Tampa, FL

$/yr – $/yr

Full Time

• Backup/Restoration administration and support
• File server support
• User account and mailbox administration
• Software and hardware installation
• Handheld device installation, troubleshooting, and support
• Remote user setup, support, and troubleshooting
• End‑user training
• Creation of procedural documentation
• Development of spreadsheets and databases for tracking purposes
• Record and update required information for all IT‑related tickets utilizing ITIL
• Creation of incident work‑log entries
• Accurately answer user support questions regarding software and hardware in the EOUSA office environment
• Maintain account‑management forms for new and departing users per government policy and procedures
• Produce proactive reports, trending analysis, service‑level reporting, process consultation, and application of ITIL best practices
• Conduct and maintain accountable IT inventories—including laptops, desktops, tablet PCs, printers, MFPs, accessories, and IT supplies—using spreadsheets
• Provide desk‑side training for new employees and staff on accessing and using standard desktop applications (e‑mail, Microsoft Office, research database applications)
• Submit weekly status reports and monthly surveys
• Set up and support conference and training rooms for presentations, including audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording, and computer/video interface
• Utilize online meeting applications such as Adobe Connect to support hardware set‑up of microphones and webcams, set‑up operations for audio mixing boards, and facilitate/monitor/record online meeting sessions

• One year or more experience with Adobe Connect or related online meeting center set‑up (non‑required, but advantageous)
• ITIL Foundations certification (preferred)
• Change management experience (preferred)
• Active DoD clearance of Level 6 Public Trust or higher (required)

Not Applicable

Information Technology

Transportation, Logistics, Supply Chain and Storage

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting‑edge technology with world‑class personnel to deliver customized solutions that fit our clients’ specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government‑contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

We care about our employees. Therefore, we offer a comprehensive benefits package:

• Health, Dental, and Vision
• Life Insurance
• 401(k)
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and observance of State/Federal holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Contact information:

Email:

Website: