Technical Business Analyst

Connect Wise is an industry and global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. We accept all kinds of game‑changers, innovators, culture‑lovers—and humankind. We invite discovery and debate, recognise key moments as milestones, and value every colleague for their unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at Connect Wise!

The Technical Business Analyst will work with product owners and requesters to gather requirements, validate processes, understand scope, test steps to reproduce, and assist with demos and training for system requests. The role will review, analyze and evaluate systems and user needs, produce documentation of current and new processes as well as system flow diagrams, and partner with cross‑functional teams on assigned projects to ensure they are well defined and coordinated.

• Provides support to cross functional team(s), with a high attention to detail
• Researches, analyzes, and documents findings
• Document and distribute new or revised processes and procedures that result from project efforts
• Analyze business problems and recommends solutions
• Write user stories with detailed acceptance criteria
• Create and implement solution design that will meet the needs of the business
• Create and implement project plans when applicable
• Test the design, manage QA and UAT, verify solutions
• Write up and keep detailed records of initiatives
• Perform system demo, participate in user acceptance testing, and conduct user training
• Facilitate user acceptance and sign off
• Perform a variety of tasks
• A certain degree of creativity and latitude is required
• Review, analyze, and evaluate market data and trends
• Work with stakeholders and requestors to document requirements, define project scope and objectives, and provide recommendations to stakeholders and management on next steps

• Ability to work independently on projects and processes with general supervision
• Ability to situationally adapt and understand new technology or processes
• Excellent and effective oral and written English communication skills to speak with both technical and non‑technical audiences
• Detail oriented, strong analytical, people and documentation skills
• Well‑versed in both Agile, waterfall methodologies, and SCRUM
• Ability to communicate difficult or sensitive information tactfully
• Ability to work on multiple priorities and/or projects simultaneously
• Problem‑solving abilities and the ability to meet reasonable deadlines
• Strong team player with the ability to build positive and collaborative relationships within the organization
• Familiar with relational database concepts and client‑server concepts
• Financial analysis and familiarity with financial terms
• Willingness to call or speak with customers directly
• Familiarity with SharePoint, Smartsheet, and Jira

• Bachelor’s degree in a related field or equivalent business experience
• 2+ years of related experience
• 2+ years of experience working with the Salesforce Platform
• Experience with Agile/Scrum methodologies
• Salesforce Business Analyst Certification
• Preferred:
  Experience in Finance or Marketing

• Onsite / Hybrid / Remote depending on location
• 0–25% travel may be required
• Reference checks will be conducted prior to receiving an offer with your consent

Connect Wise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace…