ServiceNow CMDB Engineer

Transform technology into opportunity as a Service Now CMDB Engineer pe what’s next for mission‑critical government projects while shaping what’s next for your engineering career.

As a Service Now CMDB Engineer
, the work you’ll do at GDIT will be impactful to the mission of the USCENTCOM Information Technology Services (CITS) Program. You will play a crucial role in assisting in the design, implementation, and maintenance of a Service Now CMDB solution.

• Design, configure, and maintain the Service Now CMDB, ensuring high standards of data quality, consistency, and accuracy.
• Lead the development and implementation of Service Now Discovery and Service Mapping processes to improve asset visibility and data integrity.
• Collaborate with IT and business teams to gather requirements and translate them into effective CMDB solutions.
• Establish and enforce CMDB governance policies, procedures, and best practices.
• Troubleshoot and resolve issues related to CMDB, Discovery, and associated Service Now modules.
• Develop and maintain technical documentation, including workflows, configurations, and knowledge base articles.
• Support Service Now platform upgrades, patches, and performance optimization.
• Integrate CMDB with other ITSM processes such as Incident, Problem, and Change Management.
• Provide training and guidance to internal teams on CMDB usage, governance, and best practices.

Bring your engineering expertise along with a drive for innovation to GDIT. The Software Engineer Senior must have:

• Certification:
  Applicable DoD 8140 or DoD 8570 Certification
• Experience:
  
  5+ years of related experience
• Technical skills:
  • Strong expertise in ITSM processes and their integration with CMDB.
  • Proficiency in JavaScript, Glide API, and Service Now scripting.
  • Solid understanding of IT infrastructure components (servers, networks, databases, etc.).
  • Familiarity with data modeling, normalization, and data integrity concepts.
  • Excellent problem‑solving, analytical, and communication skills.
  • Ability to work collaboratively in a fast‑paced, mission‑critical environment
• Desired qualifications:
  • Experience with Linux server administration and Maria
    
    DB best practices.
  • Service Now Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) – CMDB.
  • Experience with integrations using REST/SOAP APIs.
  • Knowledge of ITIL v4 principles and practices.
  • Familiarity with additional Service Now modules (ITOM, ITAM, SPM, ATF, etc.).
  • Hands‑on experience with Application Control and Compliance Verification (ACCV‑V) for ensuring compliance and governance across IT assets.
  • Experience with HAM/SAM processes, including asset lifecycle management, license compliance, software usage optimization, inventory tracking, and reconciliation and vendor audits.
• Desired certifications:
  • Service Now Certified System Administrator (CSA) or Certified System Engineer.
  • ITIL v4 Foundation Certification.
• Security clearance level:
  Secret clearance required with eligibility for TS/SCI

• Growth: AI‑powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
• Community:
  Award‑winning culture of innovation and a military‑friendly workplace

The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development.

Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at .

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans