Systems Analyst; TS​/SCI

Systems Analyst (Active TS/SCI required)

Compass Point is looking for a Systems Analyst to work in Tampa, FL. The Systems Analyst interfaces directly with supported end‑users to provide hardware, software, network, and applications problem resolution. Must be proficient with industry standard desktop operating systems and office automation software suites, demonstrate excellent verbal and written communication skills. Special Operations Force experience is preferred but not required. Will work rotating shift schedules to include nights, weekends, and holidays.

In addition to user support activities, the technician performs systems analysis functions that include evaluating recurring technical incidents, identifying systemic defects or configuration gaps, recommending technical remediation actions, and contributing to updates to enterprise support procedures. The technician exercises independent technical judgment when determining root cause patterns and selecting appropriate corrective actions that align with ITIL standards.

• Serve as the initial point of contact for resolution of desktop/laptop/mobile related problems in a 70,000+ customer enterprise.
• Provide VIP level support to USSOCOM executive level users and their staff.
• Troubleshoot, research, diagnose, document, and resolve technical issues with Windows OS, MS Office, email, other special applications, internet connections, and hardware/peripheral equipment via telephone.
• Document, track, resolve, and report on problems using Remedy Action Request database system.
• Modify/create and troubleshoot user accounts via Active Directory, submit changes through Remedy, and provide support to USSOCOM customers worldwide.
• Determine which specialty team can resolve the problem and assign tasks to appropriate teams when a solution cannot be provided telephonically.
• Install, maintain, and troubleshoot server, network, system, and application issues.
• Have technical experience in the setup, operation, and troubleshooting of associated operating systems.
• Experience with Dameware, RDP, and Terminal Services.
• Perform incident management functions including incident trending, prioritization, and communication with senior team members.
• Perform advanced ITIL Incident Management duties including classification of major incidents, technical impact assessment, and recommend or initiate escalation paths.
• Conduct systems analysis to identify root cause patterns, evaluate technical architectures, advise on configuration changes, and develop knowledge articles or technical standards.
• Exercise independent technical decision‑making for diagnostic methods, remediation avenues, and advising technical teams.
• Perform other duties as required.

• DoD 8570 IAT Level I certification and maintain it via continuing education or re‑certification.
• Current TS clearance.

• DoD 8570 IAT Level II certification.
• Special Operations Force experience.
• Current TS clearance with SCI eligibility.

On‑Site

Compass Point, an Akima company, is a federally contracted IT contractor and an Alaska Native Corporation with a mission to support shareholder communities while delivering IT services to government customers.
Work Where It Matters – we provide support and employment opportunities for 15,000 Iñupiat shareholders and deliver data‑centric services, software development, IT infrastructure modernization, and managed IT services.

Tampa, FL – Salary Range $80,000.00–$