CRM System Architect

The Position

OPSWAT is seeking a talented, experienced and innovative Solution Architect who has worked with multiple CRMs in the past (Salesforce, Hub Spot, Net Suite, Sugar

CRM, Dynamics
365, etc.) to design, implement and improve our current application tech stack. As the CRM/GTM Systems Architect, you'll be the key leader designing and managing our entire Go-to-Market technology stack and will work closely with Product Operations, Revenue Operations, Sales Operations, Marketing Operations, CX Operations.

Your goal is to help make applications better integrated, streamline and reduce the number of redundant SaaS solutions, and recommend an in-house development where sensible.

• Collaborate with Marketing, Pre Sales, Sales, Product, Finance and CX on the design of our quote to cash process (Deal Hub/Sugar Serve) interfacing with our Net Suite for billings.
• Own the vision and roadmap for CPQ (Deal Hub) to reduce time spent per quote and increase sales satisfaction with quoting. Collaborate with Product Operations on the setup of new SKU / Pricing for product launch processes.
• Own the integration design between CRM system and our in-house built Customer Portal (My OPSWAT), mainly for CX modules (cases, professional services, academy)
• Own the solution design & project implementation planning of data flow between Sugar
  
  CRM, Deal Hub, and all GTM systems, including but not limited to:
  Zoom Info, Sales Loft, Cognism, Hub Spot, Link Squares, JIRA, Captivate
  
  IQ, Net Suite, and our Data Master (Fabric Lakehouse).
• Collaborate with our Digital Transformation team to propose, design and implement more AI features for GTM systems (AI Chatbot, AI Summary Panel, AI Customer/Prospect Ranking, Case Solution recommendation, etc.)
• Collaborate with our Enterprise Data team to design data pipelines to both feed Data Master and receive supplementary data from it.
• Own CRM system sandboxes and make sure they are refreshed on a regular basis
• Design CRM access control following principle of least privilege (PoLP).
• Work with our Cybersecurity & Compliance team to answer audit questions, customer security questionnaires, security review, data retention & backup policy.
• Perform system monitoring, troubleshooting, and performance optimization to ensure stability and UX performance.
• Ensure proper documentation, architectural diagrams are updated on Confluence.
• Research, recommend & participate in new solution evaluation & vendor engagement to make sure new tools can be used globally, do not overlap with an existing tool, and can integrate with the rest of our systems.

• 8+ years of experience as a Solution Architect
  , Systems Architect
  , or GTM/Rev Ops Systems Lead supporting enterprise-grade quote-to-cash environments.
• Hands-on experience designing and integrating multiple CRM platforms (e.g., Salesforce, Hub Spot, Net Suite, Sugar
  
  CRM, Dynamics 365).
• Strong proficiency with CPQ systems
  —ideally Deal Hub
  —including workflow design, quoting configuration, approval routing, and SKU/pricing architecture.
• Demonstrated ability to integrate and manage complex integrations across GTM systems, including:
• Marketing automation (Hub Spot or similar)
• Sales engagement platforms (Sales Loft, Outreach, Cognism)
• Data enrichment tools (Zoom Info, Clearbit)
• Contract/CLM tools (Link Squares)
• Finance / ERP systems (
  Net Suite
  )
• Ticketing & product systems (JIRA)
• Experience architecting data flows
  , APIs, ETL/ELT pipelines, and system interoperability using iPaaS, middleware, or custom development.

• Deep understanding of quote-to-cash
  , subscription lifecycle management, order management, and billing workflows.
• Proven ability to evaluate SaaS tools, reduce redundancy, and drive consolidation toward a more rationalized tech stack.
• Experience owning system roadmaps, architectural diagrams, and strategic planning for GTM technology.
• Strong capability in access control design
  , security best practices, and implementing principle of least privilege (PoLP).
• Familiarity with data lakes / lake houses (e.g., Fabric, Databricks, Big Query)
• Ability to work with Digital Transformation teams to design and…