User Engagement & Outreach Representative

User Engagement & Outreach Representative

K ’s National Security Solutions team provides high‑end engineering and advanced technology solutions to customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.

• Innovative Projects: K ’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
• Collaborative Environment:
  Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
• Impactful Work:
  Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

• Capture and prioritize user intelligence needs and requirements, addressing any gaps.
• Facilitate prompt responses to intelligence requests using customer enterprise solutions.
• Assist users in communicating their support needs to the Intelligence Community (IC).
• Ensure users have knowledge of and access to customer systems and services, and provide tailored training and briefings.
• Engage with the Department of Defense and IC, leveraging expertise across disciplines.
• Act as a liaison between forward‑placed staff and the customer, integrating fully within host organizations.
• Assess user needs, recommend actions to utilize customer capabilities effectively, and provide situational awareness of user requirements to the customer and greater IC.
• Communicate user priorities and shortfalls to relevant customer offices, documenting engagements in government knowledge‑management tools.
• Educate users on customer capabilities and ensure awareness of operational status and resource issues.
• Promote user involvement in shaping ongoing projects and customer forums, and facilitate rapid responses with enterprise solutions.
• Function as an action officer for customer leadership and manage customer relationships, tracking user needs and metrics.

• Active TS/SCI clearance with polygraph required.
• BS degree and 7 years of relevant professional experience.
• Highly self‑motivated with strong technical and leadership background, demonstrating professionalism and tact under pressure.
• Excellent verbal and written communication skills for effective coordination with diverse stakeholders including senior military officials and government personnel.
• Deep understanding of the intelligence community, with proven experience in technical fundamentals relating to IC collectors, mission control, and processing.
• Capability to thrive in a fast‑paced and dynamic environment, maintaining a customer‑focused approach in community forums.
• Familiarity with SIGINT and GEOINT systems, along with visualization and collaboration tools that enhance the utility of customer capabilities for users.

• Master’s degree with 4+ years of relevant professional experience.
• Knowledge of Electro‑optical, RADAR, SIGINT, Communications, Mission Management, and Mission processing systems supporting space and ground architecture.
• Ability to handle multiple priorities and work flexible schedules as necessary.
• Strong analytical, problem‑solving, and decision‑making capabilities.
• Proficient communication skills and ability to serve as a trusted advisor.

K  is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.