Sr. Solution Architect, ITOM

Presidio, Where Teamwork and Innovation Shape the Future

At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting‑edge digital solutions and next‑generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

As a Sr. Solution Architect at Contender Solutions, you will lead the design and implementation of advanced architectural solutions for our clients. You will drive the development of new products, act as a strategic advisor for customers, and ensure that all solutions align with the company’s business objectives. This position requires expertise in Service Now, a deep understanding of industry best practices, and a proven ability to mentor and guide less experienced architects.

This is a remote role within the Continental United States and will require % travel.

• Lead and mentor teams of Associate, Staff, and Senior Solution Architects to deliver world‑class solutions.
• Develop and maintain products that support Contender Solution's business objectives.
• Provide strategic guidance on Service Now and other platforms, driving customer success by aligning with their business goals.
• Support and influence the architectural direction of products and projects.

• Lead customer workshops with BPC support, ensuring all technical and business requirements are addressed.
• Guide customers through the adoption of new products, ensuring alignment with their current maturity and business needs.
• Field complex and difficult questions from customers, providing expert solutions and overcoming objections.
• Lead product demos, showcasing technical capabilities to meet customer requirements.

• Design integrations between Service Now and third‑party applications, ensuring seamless data flow and operational efficiency.
• Develop technical designs based on business requirements, creating scalable and secure architectures.
• Contribute to the development of unique intellectual property, driving innovation within the company.
• Oversee technical reviews, ensuring the quality of deliverables meets the company's standards.

• Actively mentor Associate and Staff Solution Architects, providing guidance and support as needed.
• Collaborate with cross‑functional teams to ensure smooth implementation of architectural solutions.
• Participate in technical interviews for potential new hires, ensuring the team continues to grow with top talent.

• Maintain a high level of technical proficiency, achieving and maintaining certifications in relevant platforms and methodologies.
• Stay updated on industry trends, technologies, and best practices to ensure that the solutions provided are cutting‑edge.

• Proven experience in leading architectural design and development for large‑scale projects, ideally in a Service Now environment.
• Experience in designing integrations between Service Now and other third‑party applications.
• Track record of successfully guiding customers through complex technical questions and product adoption.
• Experience in leading workshops and presentations to customers.

• At least two Certified Implementation Specialist certifications from SNow Learning or equivalent.
• Additional certifications in relevant technologies are a plus.

• Expertise in Service Now platform and solutions.
• Strong understanding of industry best practices and methodologies.
• Excellent problem‑solving, leadership, and communication skills.
• Ability to mentor and guide junior team members in both technical and professional growth.
• Ability to develop and maintain complex technical designs and integrations.

• Experience in a leadership or strategic role within a technology‑focused company.
• Deep technical understanding of business process management and architecture.
• Proven ability to drive product development initiatives.

Joining Presidio means stepping into a culture of…