Field Technician​/Warehouse

Position: Field Technician / Warehouse
Pay Rate $23/hr W2 This requires the ability to understand and follow simple to moderately complex processes and work instructions. A moderate amount of physical activity (e.g. lifting, moving, and stacking equipment) is also required of this role. This is not solely a “sit behind a desk and work on a computer” type roles. In addition, the roles in the areas require direct interaction with the customer’s end users – via e-mail, phone or in person - so communication and soft skills are critical.

The below tasks and processes are expected for this role: IMACD:
Coordinate with end users to deliver/install their IT equipment; monitor the IMACD Service Now queue to ensure timely fulfillment of end user requests for new or replacement IT equipment. Staging:
Set up compute devices with an operating system and applications per build type. Coordinate with fulfillment teams once devices are ready to be deployed. Moves:
Move end user peripherals (monitors, keyboards, mice, and docking stations) from the warehouse to work areas in the building and set them up. Inspect a floor plate to ensure all the desks are equipped and the equipment is set-up and connected properly. Destaging:
Receive, unpack, and scan equipment received from Fed Ex, the Regional Offices and/or dropped off by local IT resources; execute BIOS wipe on desktops and laptops; power on and test monitors. Warehouse:
Move, store, organize, and scan IT equipment in the warehouse and ensure an accurate inventory is kept of serialized assets and consumable items. Skills/Qualities/Attributes:
Ability to follow simple to moderately complex work instructions Use of a handheld barcode scanner Attention to detail – pay attention and do it right the first time Able and willing to perform physical tasks Use of a pallet jack Candidates do need to be able to use a computer and applications like Service Now