FWS Card Center Student Assistant

Job Title

FWS Card Center Student Assistant (Finance)

Department:
Information Technology

Salary Plan:
Temporary

Hiring Salary/Salary Range: $15/hour

Required availability:
Minimum 18 hours per week. Hours vary Monday–Sunday. Must be available Mon‑Fri and weekends. Hours listed:
Mon‑Fri 8 am–5 pm, Saturdays 10 am–6 pm, Sundays 12 pm–6 pm.

Minimum

High school diploma or equivalent, with one year of general office or customer service experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Work Authorization

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

Preferred

• Experience with Windows 10/11, Android, macOS and iOS
• One year of professional computing experience
• Technical documentation experience
• Two years of college experience

Special Skills

• Understanding of computer systems and peripheral equipment
• Strong customer service skills with empathy and de‑escalation techniques
• Troubleshooting skills for client technology issues
• Adaptability in a dynamic technical environment
• Critical thinking and problem‑solving aptitude
• Excellent time management
• Experience with Apple and Android mobile devices
• Ability to work effectively in a diverse team with high workload
• Strong communication skills across various stakeholder groups via multiple platforms

Please note that the following description of duties is not exhaustive:

• Provide Level I Service Desk support for hardware, software, and end‑user inquiries. Interactions with customers will be primarily in‑person at walk‑up desk locations, but support via phone, chat, and email may also be required.
• Create and manage trouble tickets using IT Service Management ticketing system.
• Maintain detailed records of all customer interactions, including clear descriptions of requests and technical issues, specific actions taken, and final resolution.
• Support system software used by the USF community and affiliates.
• Assist clients with printing issues at walk‑up locations.
• Work with customers to create .
• Package .

USF offers a comprehensive benefits package including medical, dental, and life insurance plans; retirement plan options; employee and dependent tuition programs; generous leave; and numerous employee perks and discounts.

USF is one of the largest employers in the Tampa Bay area with approximately 16,000 employees. The university fosters a talented, engaged, and driven workforce and is recognized as a top employer.

This position may be subject to a Level 1 or Level 2 criminal background check.

The University of South Florida is an equal‑opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.