Senior Manager, Safety Support Lead - Tampa, FL

Senior Manager, Safety Support Lead - Tampa, FL

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS – Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

The Senior Manager, Safety Support Lead, is responsible for end-to-end service delivery management of a defined application portfolio, ensuring performance, availability, quality, and financial stewardship. This role combines technical service ownership with people leadership, managing a team of Application Service Delivery Management (ASDMs) to deliver operational excellence and continuous improvement across the Safety portfolios in support of a global user base.

Will drive continuous improvement and innovation, leveraging automation and AI to enhance operational efficiency. Collaboration with infrastructure, platform, and business stakeholders is essential to maintain a stable, future-ready application portfolio.

• Lead and develop team of ASDMs:
  Oversee individual contributors, fostering a culture of excellence, collaboration, and continuous professional growth within the Enterprise Architecture and Support organization.
• Ensure application reliability and performance:
  Maintain and optimize the portfolio of systems supporting the Regulatory and Medical business units, ensuring high availability and performance to meet critical business objectives.
• Seek opportunities for automation:
  Promote the identification, design, and implementation of automation solutions including traditional, self-service, and GenAI capabilities to enhance operational efficiency and service quality.
• Manage financial stewardship:
  Oversee budgeting, forecasting, and financial management activities to ensure responsible allocation of resources and achievement of financial targets.
• Partner for lifecycle management:
  Collaborate with creation center teams and business stakeholders to recommend end-of-life upgrades and retirements.
• Support compliance and audits:
  Ensure readiness for audits and inspections by maintaining robust controls over computer operations, access management, and change processes.

BASIC QUALIFICATIONS

• Bachelor's degree in Information Management, Computer Science, Engineering, or Technology Management or a related field.
• Minimum 7+ years of progressive experience in information technology, including roles such as architect, business analyst, software developer, systems administrator, database administrator, systems engineer, support specialist, technology team lead, or manager.
• Experience and demonstrated competencies in working with teams in a matrixed organization, building strong relationships and driving successful cross-functional outcomes.

• Experience managing systems supporting pharmaceutical operations or other highly regulated environments.
• Experience across multiple R&D domains including Research, Clinical, Safety, Regulatory, and Medical.
• Expertise in automation and AI-driven solutions.
• Experience leading global or multi-site teams.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Travel may be required as part of this role. Expectations around travel will vary but candidates must be capable of travel.

Pfizer Digital & Technology is a 7x24x365 endeavor. This role may require physical or virtual participation on a weekend, holiday, or after normal business hours.

Work Location Assignment:
Must be able to work from…