IT Help Desk Tier 1

IT Tier 1 Helpdesk Agent

At Dex Imaging, we’re all about smart technology, great people, and solutions that actually work. As a national leader in document handling and managed IT services, we take a vendor‑agnostic approach so we can always deliver the best tools for the job. With offices across the U.S. and our own innovative tech products, we’re growing fast and we want you to grow with us.

• Be the go‑to person for IT help via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues using smart questions and diagnostic tools.
• Support audio and video setups in conference rooms.
• Keep tickets moving and resolved within 24–48 hours.
• Help users connect to networks, VPNs, and wired connections.
• Install, update, and maintain software and devices.
• Follow best practices for security, processes, and documentation.
• Jump in on other projects as needed; we’re a team.

• Clear and friendly communication skills—you can explain tech without the jargon.
• Adaptable mindset and willingness to learn new tools and systems.
• Ability to juggle multiple tasks and stay organized.
• Strong problem‑solving and decision‑making skills.
• Comfortable working independently and as part of a team.
• Basic technical troubleshooting skills and curiosity to learn more.

• A high school diploma or GED (required).
• Technical education or 2+ years of IT helpdesk experience.
• CompTIA A+ certification.
• Experience with Windows, macOS, Google Workspace, and Microsoft 365.
• Mac and PC hardware, printers, scanners, and mobile devices.
• Endpoint security or desktop protection tools.

• Paid time off starts accruing after 90 days.
• Health benefits & 401(k) eligibility after 60 days.
• Medical, Dental, Vision, and Life Insurance.
• Paid holidays.
• A supportive team environment with room to learn and grow.

Entry level

Full‑time

Information Technology

Retail Office Equipment and IT Services and IT Consulting

Dex Imaging is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. Dex Imaging promotes affirmative action for minorities, women, disabled persons, and veterans.