Operations Analyst

We are seeking an experienced Operations Analyst with a strong background in payments processing.

The ideal candidate will have expertise in SWIFT, SEPA, and ACH payments, as well as experience with API integrations and ISO
20022 CBPR+ messaging.

This role involves client onboarding, payment testing, migration, and ensuring seamless payment operations across multiple channels.

• Serve as the primary point of contact for assigned clients during payment onboarding, testing, and migration.
• Onboard customers, jointly test business scenarios, troubleshoot issues, and certify customers on the bank’s platform.
• Support payment file transmissions and reconciliation activities for Wires, ACH, Host-to-Host (H2H), and API channels.
• Coordinate testing schedules, validation, and client sign-off for payment migrations.
• Document migration progress and report milestones to project leadership.
• Maintain accurate client records, documentation, and process logs.
• Communicate effectively with internal stakeholders, clients, and technology teams to resolve issues promptly.
• Provide training and guidance to clients on payment processes and systems.
• Troubleshoot and elevate connectivity or processing issues through appropriate channels.
• Validate client payment setups and ensure compliance with payment security standards.

• Minimum 3 years of experience in payments processing across SWIFT, SEPA, and ACH.
• Hands‑on experience with ISO
  20022 CBPR+ messages.
• Integration experience with APIs, Host‑to‑Host, and file‑based protocols.
• Strong client‑facing and presentation skills.
• Excellent interpersonal and communication skills to build and maintain effective relationships.
• Attention to detail and commitment to delivering a high‑quality user experience.
• Strong analytical skills to assess issues and reach logical conclusions.