Data Insights & Analytics Manager

Resident Interface is the industry leader in delinquency management for the rental housing market. Through our brands Possession Partner (Evictions),
Resident Advocate (Pre-Collections), and Hunter Warfield (Collections) we deliver a unified platform that helps property owners and managers recover revenue, stay compliant, and protect their communities.

With over 40 years of experience
, $billions recovered nationwide
, and operations across all 50 states
, Resident Interface combines technology, transparency, and expertise to transform the way property owners manage delinquencies from the first missed payment to final resolution.

• Serve as the primary analytics partner for U.S.
  
  -based stakeholders across Product, Operations, Legal/Evictions, Collections, Sales, and Customer Success.
• Run structured intake: turn vague questions (“Why is X down?” / “How is Y performing?”) into clear, scoped analytical requests.
• Prioritize requests, manage expectations, and communicate timelines and trade‑offs.

• Translate business needs into well‑defined projects and tasks for our global data analyst team.
• Work closely with the senior analyst who leads analysts tactically to ensure work is clearly scoped, well‑documented, and delivered at high quality.
• Review outputs for clarity, correctness, and usefulness before sharing with stakeholders.

• Partner with Anna and functional leaders to define and maintain core company KPIs across delinquency, collections, legal filings, AR, product performance, and customer outcomes.
• Document metric definitions, calculation logic, and “source of truth” standards so everyone is looking at the same numbers.
• Identify where metrics should evolve as products and operations change.

• Work with the Software Development Manager of the Data Engineering team to ensure data models, tables, and pipelines support current and future reporting needs.
• Provide clear requirements for new datasets, dimensions, and aggregations needed for analytics and dashboards.
• Help iterate on core reports and KPIs as new insights emerge from analyst research and stakeholder feedback.

• Proactively look for patterns, anomalies, and opportunities in the data surfaced by the global analytics team.
• Highlight meaningful insights to leadership: what’s working, what’s not, what changed, and what to investigate next.
• Suggest experiments, operational changes, or product improvements based on data‑driven observations.
• Ensure dashboards (primarily in Power BI) are usable, accurate, and aligned with stakeholder needs.
• Work with analysts to improve layout, filters, and drill‑downs based on user feedback.
• Help determine which recurring analyses become standard dashboards or automated reports.

• Help establish and enforce standards for analytics: documentation, naming conventions, validation steps, and delivery format.
• Maintain lightweight documentation (metric catalogs, dashboard guides, request templates) to support self‑service analytics.
• Contribute to building an analytics culture where teams understand what data is available and how to interpret it.

• 5–8 years of experience in analytics, business intelligence, data insights, or a similar role.
• Strong ability to work with SQL and/or BI outputs (not necessarily as the primary dashboard builder, but capable of understanding the data).
• Proven experience partnering with cross‑functional stakeholders, scoping analytical work, and structuring complex business questions.
• Experience collaborating with Data Engineering or data platform teams.
• Excellent communication skills—written and verbal—with the ability to tell clear, concise stories from data.
• Demonstrated ability to manage an analytics backlog and coordinate work across multiple initiatives.

• Experience in fintech, collections, AR, legal/ops‑heavy businesses, or other transaction‑heavy environments
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• Familiarity with Power BI or comparable BI tools (Tableau, Looker, etc.).
• Experience working with or coordinating offshore /…