ServiceNow - HR Service Delivery; HRSD Manager - Tech Consulting

Service Now - HR Service Delivery (HRSD) Manager – Tech Consulting – Open Location

Location:

Anywhere in Country

Lead Service Now Transformation teams in a growing area, manage client-visible roles, motivate teams, and build client relationships.

• Lead workstream delivery and manage processes and solutions.
• Track deliverable completion and ensure project status alignment with performance objectives.
• Actively participate in client working sessions, leading work streams from planning through execution and closure.

• Act as an engagement or workstream lead across all phases of a Service Now HRSD project.
• Manage and mentor a multi-disciplinary team of 5–10+ resources, including offshore consultants.
• Build and foster client relationships and demonstrate EY services' value.
• Excellent business acumen and fact-based decision making.
• Provide guidance and best-practice expertise for Service Now HRSD process implementations.
• Analyze people, process, and technology capabilities and contribute insights to strategic roadmaps.
• Lead client process and design sessions and facilitate requirements workshops.
• Experience with waterfall and agile delivery models.
• Support pre‑sales efforts including proposals and estimates.
• Create high quality deliverables and project artifacts.

• Bachelor’s degree in Computer Science, Information Systems, Engineering or similar.
• 4–6 years of relevant Service Now HRSD project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of one additional Service Now certification (e.g., Certified Implementation Specialist – HR Service Delivery).
• 5+ years of Big 4 or equivalent consulting experience.
• Strong soft skills (executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization).
• Experience leading and supervising teams.
• Valid U.S. driver’s license and ability to travel as required.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Performance analytics and reporting experience.
• Experience with Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).
• Employee Center and Workplace Service Delivery experience.

• Competitive compensation: $142,600–$261,500 (U.S.); region-specific ranges available.
• Medical, dental, pension, 401(k), and paid time off.
• Hybrid model with flexible onsite expectations.
• Extensive professional development and career growth opportunities.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.

Hiring is ongoing; apply today.