Senior ServiceNow Architect
Job in
Tampa, Hillsborough County, Florida, 33646, USA
Listed on 2025-12-01
Listing for:
Empiric
Contract
position Listed on 2025-12-01
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Analyst, Cloud Computing
Job Description & How to Apply Below
Overview
We are seeking a highly experienced Senior Service Now Architect (ITOM) to join our IT team on a 6-month contract. This is a senior-level position where you will lead the design, architecture, and implementation of Service Now IT Operations Management (ITOM) solutions, ensuring alignment with business objectives for a global manufacturing leader.
Key Responsibilities- Define and own the overall Service Now ITOM architecture and roadmap (Discovery, Service Mapping, Event Management, Cloud Management, CMDB).
- Lead workshops with stakeholders to translate business needs into scalable technical solutions.
- Provide technical governance and establish best practices for ITOM deployment across the enterprise.
- Collaborate with IT leadership, Service Now developers, and third-party partners to ensure seamless integrations and high-quality delivery.
- Optimize CMDB health, data integrity, and automation to support proactive monitoring and operational resilience.
- Serve as a trusted advisor on Service Now platform strategy and ITOM capabilities.
- Mentor junior team members and ensure knowledge transfer across the organization.
- 10+ years of IT experience
, with at least 5+ years in Service Now architecture and solution design
. - Strong expertise in ITOM modules
:
Discovery, Service Mapping, Event Management, Orchestration, and CMDB. - Proven track record of leading enterprise-level Service Now implementations
. - Hands-on knowledge of Service Now integrations with monitoring tools (e.g., Splunk, Solar Winds, Dynatrace, App Dynamics).
- Solid understanding of ITIL, ITSM, and IT operations processes in a large enterprise environment.
- Excellent stakeholder management, communication, and leadership skills.
- Service Now Certified Implementation Specialist (ITOM) and/or Certified System Administrator;
Architect certification preferred. - Duration: 6 months (potential for extension)
- Location: East Coast, USA (onsite presence required for key project phases)
- Start Date: Immediate / Flexible
- Job function:
Information Technology - Industries: IT Services and IT Consulting and Staffing and Recruiting
Position Requirements
10+ Years
work experience
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