Associate Technical Support Analyst

Join our dynamic cybersecurity team as an Associate Technical Support Analyst and play a critical role in delivering world-class technical support to Grey Matter Digital Risk Protection end users, helping to safeguard our clients from digital threats. If you are passionate about cybersecurity, cyber threat intelligence and working directly with clients to achieve maximum value from Relia Quest’s cutting-edge cybersecurity solutions, this role is a unique opportunity to thrive in a challenging yet rewarding environment which provides tangible skills and experience needed for a career in cybersecurity.

Develop and maintain an up to date, deep working knowledge of our product and service.
1 or more years of experience in at least one of the following:
Technical Support, Computer Networking, IT, Customer Success, Technical Consulting, digital content removal or a B2B technical client services role.  Experience working with Enterprise clients across multiple time-zones. Bachelors (or higher) degree in a relevant field e.g. cybersecurity, computer science, or intelligence is desirable but not essential. Candidates with equivalent professional experience or qualifications are invited to apply. Exceptional English communication skills, both written and verbal, with the ability to articulate complex technical issues clearly and concisely.

Excellent workload management skills, focusing time where most value can be delivered whilst balancing competing requirements.  Ability to adapt to a fast-paced, dynamic work environment and learn new products efficiently while you work. Detail oriented with excellent problem solving and analytical skills. Familiarity with the cybersecurity threat landscape, knowledge of internet infrastructure, domain registration processes and/or digital content takedowns is highly desirable but not essential.

Specific experience using Service Now or equivalent software to manage communication with clients.

Specific experience using JIRA to manage technical escalations to internal teams.  Professional qualifications relating to cybersecurity, threat intelligence, internet technologies, technical support, open-source intelligence (OSINT), customer success or direct professional experience with any of these.
** Who We Are
** Relia Quest is one of the largest and fastest-growing AI cybersecurity companies in the world, solving one of the greatest technical challenges of our generation. Our Agentic AI security operations platform, Grey Matter, helps security teams detect, contain, investigate and respond to cyber threats in less than 5 minutes. With industry-leading AI technology and over 80 patents making up the Grey Matter platform, Relia Quest Makes Security Possible for thousands of the most trusted enterprise brands in the world.
** World-Class Benefits
** To make security possible for our customers, it starts with our commitment to our people. We inspire every individual to be the best that they can be and provide the tools necessary to get there. Relia Quest isn’t a job, it’s a calling under-pinned by a growth mindset. We provide training starting on day one—aligned to professional, technical, leadership advancement and complemented by ongoing mindset coaching.
• Generous Paid Time Off plan
• Competitive compensation plans
• Tuition and certification reimbursement
• Employer supplemented medical, dental, and vision coverage
• In-depth technical and leadership training to assist with career advancement
• Additional mental and physical wellness benefits
• Free lunch on Fridays!

Relia Quest is an equal opportunity employer. Relia Quest is a drug-free workplace.
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