MSP Engineer - Level III

Required Education & Experience

• Experience
  : 10+ years in IT (required)
• Education
  :
  Bachelor’s degree in a related field or equivalent experience with certifications
• Certifications (Required):
  • AZ-104 Microsoft Azure Administrator or
  • Microsoft Certified Systems Engineer (MCSE) 2016 or newer
• Technical Skills
  :
  • Proficiency with ticketing systems (e.g., Connect Wise, Service Now, Autotask)
  • Microsoft Entra /Azure, Intune, Autopilot, on-premises Active Directory
  • Windows Server & Desktop OS
  • Wireless access devices, switches, VLANs
  • Mobile Device Management (MDM) tools
  • Network troubleshooting and support
  • Hypervisors with ISCSI/vSAN administration and support
  • Microsoft Azure cloud migration projects and strategies
• Other Requirements
  :
  • Personal vehicle for onsite transportation
  • Personal cell phone for communication and multi-factor authentication

• Certifications (Preferred):
  • MS-102 Microsoft 365 Administrator Expert
  • VMware Certified Professional – Data Center Virtualization
  • Cisco CCNA
  • Fortinet Certified Professional – Network Security
  • JNCIA-Junos or JNCIA-MistAI (Wired/Wireless)
• 10+ years’ experience with Managed Service Providers (MSP) preferred
• Professional services experience a plus
• Experience with automation and orchestration tools

• Provide Tier 1–3 technical support via phone, email, and chat
• Drive AI/ML integration and workflow automation for scalability
• Evaluate, prioritize, and resolve service requests per Service Level Agreements (SLAs)
• Collaborate with internal teams and escalate to vendors as needed
• Offer both remote and onsite support for client systems and virtual environments
• Configure and troubleshoot servers, LAN/WAN networking, wireless access points, email systems, disaster recovery, and desktop issues
• Troubleshoot complex network environments including:
  • Firewalls and VPNs
  • Servers and Active Directory
  • Microsoft Teams and Share Point
  • Domain namespace block listing
  • Printer/email delivery failures
  • Backup and recovery challenges
  • Virtualization errors (VMware, Hyper-V)
  • Security and compliance issues
• Maintain focus on Microsoft technologies (Autopilot, Intune, Azure Backup & Recovery, Datto, Veeam, VMware, switches/firewalls, VPNs)
• Implement and uphold security best practices and compliance requirements (HIPAA, CMMC, PCI-DSS)
• Lead or assist with infrastructure upgrades, migrations, and system enhancements
• Develop and maintain SOPs and mentor Level 1/2 technicians
• Document client environments, system configurations, and network changes
• Recommend new technologies and improvements to enhance performance
• Participate in a rotating on-call schedule for after-hours support
• Safeguard organizational data by enforcing security protocols
• Follow and uphold all support desk policies and procedures

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.