Information Technology Support Specialist

IT Support – Contract

We require an experienced IT Support technician to provide on‑site technical assistance to users and maintain equipment in Newark, DE.

• Provide on‑site technical support for hardware, software, and network connectivity issues.
• Manage asset inventory, keeping track of IT equipment.
• Imaging and refreshing computers and other devices to ensure they are up‑to‑date.
• Troubleshoot and resolve common IT issues such as printer problems, software errors, and network connectivity issues.
• Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video‑conferencing systems.
• Support live events by operating AV systems and addressing any technical issues that arise.
• Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
• Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
• Maintain accurate records of support requests, resolutions, and equipment maintenance.

• Bachelor’s degree or equivalent industry experience; technical certifications or coursework in IT or AV technology is a plus.
• Familiarity with Service Now ticketing system.
• Proven experience providing IT support in an office environment.
• Strong problem‑solving skills and attention to detail.
• Basic understanding of audio and video equipment.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to lift and carry equipment up to 50 lbs.
• Freshers with a technical background and at least one year of experience are encouraged to apply if they can demonstrate a very high learning curve.

• Familiarity with video‑conferencing platforms and common office tools and operating systems.
• Basic knowledge of networking and cabling.
• Knowledge of cable patching.
• Knowledge of server racking.
• Availability to cover on‑call schedule (after hours if needed).
• Experience with asset management software and IT service management tools.
• Familiarity with life‑sciences or healthcare/pharma environment.

Location: Newark, DE 19702

Contact: 302‑286‑9894