Tech Supp Field Rep

Overview

Tech Supp Field Rep role at Hillsborough County Public Schools.

Contact:
Boris Anaya at  or

The Technology Support Field Representative will perform technical assistance in the installation of software, networks, and computer equipment and serves as a technical resource for all district/school staff and personnel.

• Provides field level technical support.
• Provides professional customer service consultation.
• Sets up and installs client workstations to network file servers, the internet, or computer system; installs new computers, monitors, printers, scanners, and peripherals.
• Schedules site visits to perform minor maintenance on computers and printers; diagnoses, tracks, and troubleshoots hardware and software problems through diagnostic testing; initiates problem solving methods where necessary.
• Evaluates existing hardware; develops and prepares needs analysis documents for district departmental clients to purchase hardware/software efficiently for administrative technology plans.
• Implements any technology related project affecting the client workstations at the district or learning community level.
• Installs, upgrades, and configures new software, as well as network and device drivers for new or existing computers; tracks and inventories software.
• Helps to maintain site based networks, computer labs, and may install and maintain servers.
• Maintains knowledge of department procedures and policies and stays current with district technical standards, offerings, equipment, and applications.
• Participates in meetings and training sessions as required and communicates customer issues and feedback using established channels.
• Promotes cooperation among team members to achieve ongoing performance improvement in support of organizational goals.
• Maintains departmental standards in quality and productivity metrics.
• Performs any other duties as assigned.

Note:

The responsibilities listed are not exhaustive and may change as determined by the district’s needs.

Communications:
Expresses ideas verbally and in writing; listens well and keeps others informed. Uses appropriate communication methods.

Cooperation:
Builds effective relations; demonstrates tact; works cooperatively in groups and helps resolve conflicts.

Customer Service:
Provides courteous service, handles difficult situations, meets commitments, and solicits feedback to improve service.

Job Knowledge:
Demonstrates required job skills, learns new skills, stays current with developments, and uses resources effectively.

Problem Solving:
Identifies problems, analyzes information, develops solutions, and works with others to solve problems early.

Note:

School Board Policy ensures equal opportunity for all applicants and employees and does not discriminate on the basis of protected characteristics.

The district may give preference in selection procedures to certain veterans and spouses of veterans who are Florida residents.

• Education:
  
  A bachelor’s degree. Degree or formal training in an acceptable related computer field.
• Experience:
  
  Two (2) years of increasingly responsible experience in computer operations or troubleshooting; an associate’s degree plus four (4) years of related experience may substitute for the bachelor’s degree and experience requirements; multiple substitutions may apply as described in the original posting.

• Possession of a valid Florida driver’s license is required and must conform to the district’s Safe Driver Plan.

• Physical
  
  Activities:
  
  Standing, walking, sitting, bending, stooping, crawling, handling, keyboarding, talking, and hearing.
• Lifting:
  Up to 70 pounds; over 70 pounds with two people or assistance.
• Reaching:
  Both hands; overhead.
• Environmental Conditions:
  
  Moderate noise level.

This position requires traveling to various school sites, work locations, and/or community organizations throughout the district. All job postings close at 7:00 p.m. on the posted Closing Date. Applications must be submitted before this deadline.

All applicants must have an active application and have received an active notification from the…